Office Administrator

Office Administrator - Customer Care & Compliance

Northamptonshire (Office-Based)

The Opportunity

A growing and fast-paced business within the construction sector is looking to appoint an organised and customer-focused Office Administrator to support day-to-day operations.

This is a varied role combining general administration, customer care and compliance support, working closely with internal teams, engineers and suppliers to ensure projects and aftercare processes run smoothly.

You'll play a key role in maintaining high service standards and ensuring all administrative tasks are completed accurately and efficiently.

Key Responsibilities

General Administration

• Provide day-to-day administrative support to the office and management team
• Answer incoming calls and respond to emails in a professional and timely manner
• Maintain accurate records, filing systems and internal databases
• Assist with scheduling appointments, meetings and site visits
• Process invoices, timesheets and general documentation

Customer Care

• Act as the first point of contact for customer enquiries and issues
• Log and manage customer care requests, ensuring timely resolution
• Liaise with engineers, site teams and subcontractors to resolve queries
• Provide clear and regular updates to customers
• Maintain a high level of customer satisfaction at all times

Registrations & Compliance

• Register newly completed installations with manufacturers within required timeframes
• Ensure all warranty documentation is completed accurately and stored correctly
• Liaise with suppliers and manufacturers regarding warranty queries or claims
• Maintain accurate records of installations, registrations and warranty periods
• Support engineers with documentation required for compliance

Compliance & Reporting

• Ensure all administrative processes follow internal procedures and standards
• Maintain up-to-date records for audit and reporting purposes
• Assist with preparing reports and documentation for management

About You

• Previous experience in an administration, customer service or office support role
• Strong organisational skills with excellent attention to detail
• Confident communicator, both over the phone and via email
• Able to manage multiple tasks and prioritise workload effectively
• Comfortable working in a fast-paced environment
• Proficient in Microsoft Office and general systems

What's on Offer

• Competitive salary and stable, long-term opportunity
• Supportive and collaborative team environment
• Clear structure and processes in place
• Opportunity to develop within a growing business