INTERNAL MPFT APPLICANTS ONLY Administrator

INTERNAL MPFT APPLICANTS ONLY Administrator

Exciting Opportunity: Band 3 Administrator at Inclusion Thurrock NHS Talking Therapy

We are thrilled to announce a permanent vacancy for an Administrator role to undertake general administrative and reception support across all teams at Inclusion Thurrock NHS Talking Therapies. This is an excellent opportunity for an enthusiastic and organised individual who is proficient with IT systems and eager to become an integral part of our fast paced team.

We are seeking candidates who possess strong time management skills and the ability to thrive in a busy environment. Inclusion Thurrock NHS Talking therapies is a dynamic and growing service providing primary care mental health services throughout Thurrock. We are currently looking for someone who enjoys a challenge, understands the importance of detail and confidentiality, and values the support, flexibility, and job satisfaction that come from being part of a dedicated team.

While this role does not involve working with clients in crisis, you will often engage with individuals who are distressed, anxious, depressed, or confused. It is crucial that you can interact with clients calmly and confidently while maintaining professional boundaries. Experience in a primary care or mental health setting is advantageous but not essential.

The role involves a variety of tasks, including reception duties, telephone and face to face contact with service users, and organisational support for therapists and managers.

Main duties of the job

• To complete all administrative tasks undertaken by the admin team providing cross cover where needed.
• Respond promptly to all incoming telephone calls/fax/emails to ensure urgent matters are dealt with promptly with messages recorded and relayed accurately.
• Monitoring voicemail and dealing with call backs promptly including cancellations/rescheduling of appointments.
• To assist in course administration.
• Contacting service users by telephone.
• Dealing with enquiries to the services by patients and their family, health professionals.
• Attention to detail is vital in this work at all stages of data entry, taking and recording messages and communications within the service.
• Entering data accurately on various systems and service procedures.
• To carry out typing, word processing of reports, documents and correspondence.
• To undertake photocopying duties as required.
• Assist in receiving visitors and making appointments where necessary.
• To log and chase any building maintenance issues timely and effectively.

Inclusion Thurrock is a 08:30 - 20:00 hr service and staff are required to work evenings and late shift, currently one evening per week. Work flexibly as a team and support each other as needed.

About us

Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health.

We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are.

Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in house training and coaching support. Our services are robustly governed, evidence based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

Job responsibilities

Please refer to the attached Job Description and Person Spec for full details.

If you would like to know more and find out whether joining our dedicated team is for you then please get in touch with Tina as we would love to hear from you.

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Person Specification Qualifications and Training

• Knowledge of administrative procedures and systems.

Experience

• Previous administrative experience
• Previous experience or arranging meetings/conferences and coordinating large events
• Experience of producing agendas, minutes and papers for meetings
• Previous experience of data input
• Use of Database Systems

Skills, Knowledge and Abilities

• Detailed knowledge and proficient skill in using all Microsoft Office applications e.g. Word, Excel, PowerPoint etc
• Ability to prioritise workload in order to meet conflicting deadlines
• Ability to work under pressure.
• Works effectively as a member of a team
• Effective written and verbal communication skills able to communicate assertively and professionally with colleagues, service users and other stakeholders
• Can maintain composure and effectiveness under pressure
• Able to act on own initiative and supervise others
• Demonstrate an understanding of the importance of confidentiality
• Organised in approach to work (filing, diaries, etc.) and able to prioritise workload.

Personal Attributes

• Excellent communication skills both verbal and written
• Ability to maintain confidentiality
• Excellent communication skills both verbal and written
• Advanced Communication Skills
• Ability to work within a team and foster good working relationships
• High level of enthusiasm and Motivation
• Ability to work under pressure
• Excellent verbal and written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum, pro rata