As a Senior Service Manager your main day to day responsibilities will be:
Responsibilities
- Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
- Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
- Effectively communicating and collaborating with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
- Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
- Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.