Recoveries Abandonment & AI Analyst

The Recoveries Abandonment & AI Analyst plays a critical role in supporting our purpose: helping our customers when they need us most - with speed, ease and understanding.

Within Recoveries, this means securing the highest possible returns from third party insurers as quickly as possible, contributing to around £50m of annual recoveries.

You'll provide second line oversight of abandonment decisions across First Party Claims, ensuring they are technically accurate, commercially sound and aligned with delegated authority. You'll offer expert challenge and guidance to handlers, team leaders and panel solicitors, helping to minimise leakage and drive consistent, high quality decisions.

You'll also support the development and optimisation of AI driven recovery tools, analysing outputs and identifying improvement opportunities to ensure accuracy, compliance and commercial effectiveness. Alongside this, you'll manage a small caseload, taking accountability for achieving the best possible recovery outcomes.

Job title:Recoveries Abandonment & AI Analyst

Location: Liverpool or Sevenoaks office /Hybrid/Consider remote working

Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm

• Review and sign off abandonment decisions within a £50k authority limit, ensuring accuracy, consistency and commercial soundness.
• Provide technical oversight, challenge and guidance to handlers, team leaders and panel solicitors.
• Analyse and optimise AI generated recovery outputs, maintaining effective feedback loops to improve accuracy and compliance.
• Conduct audits, identify themes and recommend improvements that reduce leakage and strengthen recovery performance.
• Produce clear, insight led MI for senior leadership to support decision making.
• Manage a small caseload, delivering optimal recovery strategies and outcomes.
• Collaborate with teams across Claims, Legal, Engineering, Finance, Risk and external partners to drive continuous improvement.

• Strong technical knowledge of recoveries, subrogation and litigation.
• Excellent analytical skills and attention to detail.
• Ability to interpret AI outputs and provide clear, structured feedback.
• Confident decision making with sound commercial judgement.
• Clear communicator with a positive, coaching led approach.
• Highly organised, proactive and resilient, with a continuous improvement mindset.

• Some travel to internal claims sites and panel solicitor offices will be required.

Expected to maintain strong and up to date knowledge of industry developments, legal frameworks, AI best practice and recoveries case law.

Grow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other

We challenge the status quo

We succeed when we help those around us succeed

We decide quickly when the smart thing to do is use our judgement

35 days' holiday (including bank holidays) with additional buy/sell options

24/7 mental health support & free counselling available

Grow with us: Through career fairs, leadership programs, and learning on the go!

Flexible benefits, including early access to salary via our internal platform

Hybrid working options to support work-life balance and individual needs

Our Commitment to our colleague's:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

Mindful Employer - championing mental health and wellbeing

Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities

Menopause Friendly accredited - supporting every stage of life

️ Armed Forces Covenant signatory - honouring those who serve

Great Places to Work 2024/25 - fostering an engaging and positive workplace culture

Best Place to Work for Development - proud to be investing in people's future

Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.