The Acorn Group

Business Change & Implementation Manager Liverpool, UK Job Description Posted Monday 30 March 2026 at 01:00 Acorn Group are currently looking for a Business Change & Implementation Manager to partner with senior leaders and take ownership of business critical change - ensuring every update lands cleanly, compliantly, and with minimal disruption. As the Business Change & Implementation Manager, you'll be the central point of coordination across Product, Tech, Legal, Compliance, and Operations, making sure change is not only approved but fully delivered, embedded, and understood. Job Title: Business Change and Implementation Manager Salary: up to £50,000 depending on experience Location: Liverpool City Centre on a hybrid working basis Working Hours: 37.5 hours per week, Monday to Friday What You'll Do Lead change from initiation through planning, delivery, and post implementation review. Run clear, structured processes that keep changes controlled but lightweight. Manage timelines, risks, dependencies, and stakeholders. Lead updates to Terms of Business Agreements, policy wording, fees, customer communications, and other critical documents. Work with Legal & Compliance to ensure outputs are correct, approved, and audit ready. Connect the Organisation Act as the glue across Product, Tech, Operations, and customer-facing teams. Ensure everyone knows what's changing, why, and their role in delivery. Build alignment, clarity, and accountability. Ensure changes go live across systems, customer journeys, documents, and internal processes. Own business readiness, including internal comms and training when needed. Spot risks early and remove blockers. Run a simple but effective governance process for business change. Support or lead forums such as change boards/CAB. Ensure all changes stand up to regulatory and audit scrutiny. What we are looking for: Strong experience delivering business change in regulated environments, ideally within the Insurance/ Financial Services industry Confident managing document led and regulatory change (TOBAs, policies, communications, fees). Excellent stakeholder coordination across varied teams. Highly organised with strong attention to detail and governance. Desirable but not essential: Experience working closely with Product & Technology squads. Understanding of release/change frameworks (ITIL a plus). Ability to design or improve change processes. What Success Looks Like Smooth, predictable delivery with minimal escalations. Accurate, compliant, consistent documentation and customer outputs. Stakeholders aligned and clear on responsibilities. Leadership stays informed without being dragged into the detail. The hiring manager is no longer firefighting day to day change. If you're looking for a company with a strong culture, real career progression, and a people first approach - all rooted in the heart of Liverpool -Grow withAcorn. Grow with Acorn AtAcorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of theAcorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing1,700+ people across the UKandreached a milestone £750 millionin total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of 35 days' holiday(depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support& free counselling available Grow with us:Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working optionsto support work-life balance and individual needs Our Commitment to our colleague's: Mindful Employer- championing mental health and wellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supporting those who serve Great Places to Work 2024/25- fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who haveat least one year remainingon their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

A leading insurance provider in the UK is seeking a Complaints Handler to ensure fair resolutions for motor insurance complaints. This role involves managing complaints from start to finish and requires strong communication skills, empathy, and attention to detail. You'll be part of a supportive team, focused on delivering excellent customer service and contributing to continuous improvement. The position offers career growth, a competitive salary, and the chance to work in a dynamic environment.

A leading insurance provider is seeking a Complaints Handler to manage complaints related to motor insurance. The successful candidate will oversee complaints from beginning to end, ensuring fair outcomes while adhering to regulatory standards. The role offers a salary of £28,000 - £34,000, a £2000 performance-related bonus, and hybrid working options. This represents an excellent opportunity in a vibrant company focused on employee development and customer care.

Business Change & Implementation Manager Liverpool, UK Job Description Posted Monday 30 March 2026 at 01:00 Acorn Group are currently looking for a Business Change & Implementation Manager to partner with senior leaders and take ownership of business critical change - ensuring every update lands cleanly, compliantly, and with minimal disruption. As the Business Change & Implementation Manager, you'll be the central point of coordination across Product, Tech, Legal, Compliance, and Operations, making sure change is not only approved but fully delivered, embedded, and understood. Job Title: Business Change and Implementation Manager Salary: up to £50,000 depending on experience Location: Liverpool City Centre on a hybrid working basis Working Hours: 37.5 hours per week, Monday to Friday What You'll Do Lead change from initiation through planning, delivery, and post implementation review. Run clear, structured processes that keep changes controlled but lightweight. Manage timelines, risks, dependencies, and stakeholders. Lead updates to Terms of Business Agreements, policy wording, fees, customer communications, and other critical documents. Work with Legal & Compliance to ensure outputs are correct, approved, and audit ready. Connect the Organisation Act as the glue across Product, Tech, Operations, and customer-facing teams. Ensure everyone knows what's changing, why, and their role in delivery. Build alignment, clarity, and accountability. Ensure changes go live across systems, customer journeys, documents, and internal processes. Own business readiness, including internal comms and training when needed. Spot risks early and remove blockers. Run a simple but effective governance process for business change. Support or lead forums such as change boards/CAB. Ensure all changes stand up to regulatory and audit scrutiny. What we are looking for: Strong experience delivering business change in regulated environments, ideally within the Insurance/ Financial Services industry Confident managing document led and regulatory change (TOBAs, policies, communications, fees). Excellent stakeholder coordination across varied teams. Highly organised with strong attention to detail and governance. Desirable but not essential: Experience working closely with Product & Technology squads. Understanding of release/change frameworks (ITIL a plus). Ability to design or improve change processes. What Success Looks Like Smooth, predictable delivery with minimal escalations. Accurate, compliant, consistent documentation and customer outputs. Stakeholders aligned and clear on responsibilities. Leadership stays informed without being dragged into the detail. The hiring manager is no longer firefighting day to day change. If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. Grow with Acorn At Acorn Insurance , we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group , we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits , including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life ️ Armed Forces Covenant signatory - honouring those who serve ️ Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Job Title Trainee Lettings Negotiator Location Sydenham Brand Acorn Salary OTE: up to £35,000.00 per annum Hours Monday to Thursday from 8:30am to 6pm, Friday 8:30am to 5pm and Saturdays from 9:30am to 4:30pm (day in lieu). Driving Licence Please note, that you must have a full UK Driving Licence & access to your own car. About The Acorn Group Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by LRG. Job Summary and Key Responsibilities We are looking for a motivated and enthusiastic individual to join our team as a Trainee Lettings Negotiator. This a fantastic opportunity for someone looking to build a career in the property industry with full training and support provided. Duties will include Registering applicants and understanding their property requirements. Booking and conducting property viewings. Assisting with property listings, including taking photographs and writing descriptions. Liaising with Landlords and Tenants Supporting the negotiation process between Landlords and Tenants. Maintaining regular contact with clients to provide updates and feedback. Updating and maintaining the CRM/database. Skills required A genuine interest in property and a desire to develop a career in estate agency. Excellent communication and interpersonal skills. Well presented, professional and confident. Target driven and highly motivated. Strong organisational and time management skills. Previous customer service or sales experience is desirable but not essential. What we can offer you Proven track record for career growth and advancement within the company. Market leading training and ongoing professional development. Supportive and collaborative team environment. Benefits Structured training and support through the Acorn Academy. Excellent opportunities for career progression. Fabulous rewards and incentives for Top achievers. Annual Awards Ceremony. An excellent, uncapped commission structure with further bonuses. Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year. Excellent parental leave & company fertility policy in place. Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. Equal Opportunities Statement The Acorn Group as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.

A leading multi-brand estate agency in Sydenham is seeking a motivated Trainee Lettings Negotiator. This is a fantastic opportunity for someone looking to build a career in the property industry, with full training and ongoing support provided. Responsibilities include registering applicants, booking viewings, assisting with listings, and liaising with clients. The role offers excellent career progression, a supportive team environment, and a competitive salary structure with uncapped commissions. A driving license is required.

As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.

As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.

The Recoveries Abandonment & AI Analyst plays a critical role in supporting our purpose: helping our customers when they need us most - with speed, ease and understanding. Within Recoveries, this means securing the highest possible returns from third party insurers as quickly as possible, contributing to around £50m of annual recoveries. You'll provide second line oversight of abandonment decisions across First Party Claims, ensuring they are technically accurate, commercially sound and aligned with delegated authority. You'll offer expert challenge and guidance to handlers, team leaders and panel solicitors, helping to minimise leakage and drive consistent, high quality decisions. You'll also support the development and optimisation of AI driven recovery tools, analysing outputs and identifying improvement opportunities to ensure accuracy, compliance and commercial effectiveness. Alongside this, you'll manage a small caseload, taking accountability for achieving the best possible recovery outcomes. Job title:Recoveries Abandonment & AI Analyst Location: Liverpool or Sevenoaks office /Hybrid/Consider remote working Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm What you'll be doing Review and sign off abandonment decisions within a £50k authority limit, ensuring accuracy, consistency and commercial soundness. Provide technical oversight, challenge and guidance to handlers, team leaders and panel solicitors. Analyse and optimise AI generated recovery outputs, maintaining effective feedback loops to improve accuracy and compliance. Conduct audits, identify themes and recommend improvements that reduce leakage and strengthen recovery performance. Produce clear, insight led MI for senior leadership to support decision making. Manage a small caseload, delivering optimal recovery strategies and outcomes. Collaborate with teams across Claims, Legal, Engineering, Finance, Risk and external partners to drive continuous improvement. What you'll bring Strong technical knowledge of recoveries, subrogation and litigation. Excellent analytical skills and attention to detail. Ability to interpret AI outputs and provide clear, structured feedback. Confident decision making with sound commercial judgement. Clear communicator with a positive, coaching led approach. Highly organised, proactive and resilient, with a continuous improvement mindset. Additional Requirements Some travel to internal claims sites and panel solicitor offices will be required. Expected to maintain strong and up to date knowledge of industry developments, legal frameworks, AI best practice and recoveries case law. Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life ️ Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

A leading estate agency in London seeks a Property Manager to oversee a portfolio of residential lettings. Your role will involve managing landlord-tenant relations, coordinating repairs, and ensuring compliance with legislation. Ideal candidates will be organized communicators with leadership potential, and prior property management experience is preferred. This permanent position offers competitive salary, commission opportunities, and pathways to advancement within the company, providing a supportive work environment.

Job Title: Property Manager Location: The Acorn Group Head Office - Bromley, Kent Brand: Acorn Salary: From £28,000 to £32,000 per annum, plus commission. Hours: Monday to Friday from 8:45am to 5:30pm (hybrid position working two days a week from home on successful completion of a 6 months probation period.) About The Acorn Group: Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by LRG. Job Summary and Key Responsibilities As a Property Manager you will be tasked with managing a large portfolio of residential lettings properties; delivering a fast, effective, and professional service that we promise to deliver to our Landlords. The environment is fast paced, and you need to be conscientious, hardworking, and driven to produce results. The position is permanent and will provide opportunity to the right candidate to progress to a senior position in one of London's leading Estate Agencies. Duties will include Managing a property portfolio of private residential tenancies throughout Southeast London and Kent. Liaising with landlords, tenants, tradesmen, service providers and professional advisors. Liaising with lettings negotiators across The Acorn Groups branch network. Arranging and monitoring works and repairs. Preparing tenancy agreements and statutory notices. Carrying out property inspections and reporting to landlords. Pursuing outstanding monthly rental payments. Negotiating terms of tenancy renewals. Mediating between landlords and tenants on any issues or disputes. Handling tenancy deposit returns. Recovery of rent arrears. Service of notices, S21 and S8. Skills required A team player with leadership potential. Previous experience managing a property portfolio would be preferable. Ambitious for career progression. Highly organised. Attention to detail. An excellent communicator. Knowledge of residential lettings legislation. UK Driver's Licence. What we can offer you Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits Excellent opportunities for career progression. Structured training & support. Flexible shift patterns. Opportunity to obtain a professional qualification with PropertyMark (previously ARLA) following successful training period. Use of pool car for company business. Opportunity to earn commission. Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year Excellent parental leave & company fertility policy in place. Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. The Acorn Group as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.