Emergency Floor Administrator

Emergency Floor Administrator

The closing date is 16 April 2026

An exciting opportunity has arisen across the Emergency Floor for an Administrator.

We are looking for an enthusiastic ward clerk/receptionist to join the Emergency Floor. This is an excellent opportunity for you to join a dynamic team who are responsible for providing administrative support across the Emergency Department Reception, Emergency Assessment Unit and Acute Medical Unit.

You will be joining a motivated, dynamic team that operates 365 days a year providing reception/ward clerk cover 24 hours a day. This includes weekends, bank holidays and Christmas/New year cover. Shift patterns can be flexible, we have a variety of shifts available between the hours of 8am-midnight.

This post involves patient contact with front line Emergency reception and ward clerk duties. The ideal candidate will demonstrate excellent communication skills and the ability to deliver a friendly, professional service to our patients. Accuracy and attention to detail are vital in this role, together with the ability to multi task in a busy environment. Full training provided and management support for career progression opportunities should they arise.

Please see attached weekly rota.

We currently have 2 roles available this 27 hours post and a 16 hours position, please let us know which one you would be interested in or if you are happy to be considered for both.

Main duties of the job

• To provide high quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures.
• To support the Emergency Admin Team Leader to undertake change management.
• To be the first point of contact for all Emergency Patients and their relatives as they arrive in, or contact, the Emergency Department.
• To ensure that patients are treated with courtesy, dignity and respect.
• There are no responsibilities for line management of staff or budget control.

About us

We have a large admin team working across the Emergency Floor, which includes the Emergency Department, Acute Medical Unit and Emergency Assessment Unit, to maintain excellent patient care and customer service along with our clinical colleagues.

Please contact Emily Williams, Chantelle Adkins or Alex Williams, ED Team Leader on or e-mail for more information.

Job responsibilities

• To ensure patients are received and processed in line with key performance indicators, ensuring accuracy and a high level of data quality
• To use the relevant IT systems to register patients, record attendances, make appointments and transfer medical records as required
• Attend statutory, essential and mandatory training
• Use of Trust computer systems, ensuring patients are booked in accurately in a timely manner

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification Knowledge and Experience

• Knowledge of Microsoft Office software
• Ability to work as part of a team
• Able to communicate effectively
• Proven experience of providing a customer focused service
• Knowledge of Trust Patient Administrative and Information Systems
• Knowledge of a range of patient computer software packages e.g. Symphony, WinDip, IHCS, Infoflex

Qualifications

• Good standard of general education to include GCSE in Maths and English or equivalent
• Experience of working in a reception area
• Accurate typing to ensure a high level of data quality
• NVQ 2 in Administration or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust