Job Description
Contract Opportunity - Lead Customer Program Manager
Location: Titchfield / Daedalus, Hampshire
About Our Client - Titchfield / Daedalus
Our client operates an established aerospace manufacturing business in Titchfield, Hampshire and is a recognised global leader in aerospace fuel systems. The site is currently undergoing a major transformation, relocating to a newly constructed, state-of-the-art facility at Daedalus. This new site will become the European Centre of Excellence for aerospace manufacturing, representing a significant investment in innovation, capability, and long-term growth.
Our client is a premier supplier of fully integrated fuel systems for both fixed-wing and rotary aircraft. The location is supported by extensive fuel and air system test facilities, enabling comprehensive validation across a broad range of operating conditions and fuel types.
The Role
Our client's Aerospace division within Fuel and Motion Control Systems is seeking an experienced Lead Customer Program Manager on a contract basis.
The role is responsible for leading site or business unit program management activities and Integrated Product Teams (IPTs). The focus is on delivering high levels of customer satisfaction, driving continuous improvement, and ensuring full lifecycle financial performance. This includes ownership of customer programs, contracts, and commercial relationships.
Key Responsibilities
Act as the primary customer interface for the program, site, or business unit
Improve organisational responsiveness to customer requirements
Communicate and manage customer expectations and contractual commitments internally
Own Profit and Loss responsibility for New Product Development programs and projects
Ensure delivery against technical, schedule, cost, and quality commitments
Lead Integrated Product Teams and champion best-practice program management processes
Drive issue resolution through collaborative team engagement and coaching
Provide leadership in a matrix environment across assigned project teams
Coordinate program reviews and publish program metrics and performance reports
Track earned value, quality, technical performance, and delivery across all PROLaunch phases
Integrate and manage program risks, requirements, and interdependencies
Manage customer contracts, pricing, terms and conditions, and contractual flow-down
Develop and negotiate pricing and contract strategies
Ensure robust change management processes are applied
Provide regular program updates on milestones, risks, and high-impact issues
Support the development of new business proposals and execution of overall program plans
Qualifications
Essential
Bachelor's degree from an accredited institution
Minimum of 5 years' experience in Aerospace Program Management, Engineering, Customer Service, or Operations
Preferred
Degree in Engineering (Mechanical, Electrical, Industrial, or Aerospace), IT, Business, or Management
MBA with engineering experience
Mandarin / Chinese language skills (any proficiency)
Skills and Experience
Willingness to travel if required
Strong grounding in project management methodologies, tools, and processes
Excellent verbal and written communication skills, with the ability to present to senior leadership and customers
Strong analytical skills and commercial awareness
Proven knowledge of the aerospace industry
Leadership capability within Integrated Product Teams
Experience managing programs involving complex systems or subsystems
Experience with moderate to high customer risk and Non-Recurring Engineering budgets
Experience delivering incremental revenue growth programs
Ability to operate effectively in diverse, global, and multicultural environments
Experience influencing senior leadership and providing actionable recommendations
Experience leading teams or managing people
Strong background in aerospace NPI programs
Risk management experience
Project Management Institute accreditation (PMP) is highly desirable
Additional Information
Candidates must be legally authorised to work in the United Kingdom without current or future sponsorship
The successful applicant will be in contact with US ITAR-controlled technology, goods, and information. As a condition of engagement, additional screening may be required as part of the onboarding process
