Senior Manager - Major Complex Loss

Division: Davies Property ClaimsDepartment: MCLLocation: Home Based- To Cover South East UK, Home Counties M25 About the Role

As a Senior Manager within our Major & Complex Loss (MCL) team, you'll be at the forefront of handling some of the most challenging and high-value property claims in the industry. From High Net Worth portfolios to major domestic and commercial losses-including subsidence and escape of oil-you'll bring expertise, leadership, and exceptional client service to every case.

This is a role for someone who thrives on complexity, enjoys autonomy, and takes pride in delivering outstanding technical and customer outcomes. You'll be a trusted representative of Davies, working closely with prestigious clients, brokers, and policyholders while helping shape the future of our MCL offering.

Managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalismMeeting and exceeding the demanding service standards of our MCL clientsDriving progress on all cases, ensuring timely, accurate, and high-quality outcomesApplying and championing company systems, processes, and best practicesTailoring your approach to meet the unique needs of individual clientsProducing clear, insightful, and technically robust reports and correspondenceBuilding strong, trusted relationships with clients, brokers, and stakeholdersCommunicating proactively with all parties to keep cases moving smoothlyWorking collaboratively within a high-performing team to deliver exceptional resultsSupporting business development by strengthening existing relationships and identifying new opportunitiesLeveraging the wider Davies Group to enhance the policyholder experienceParticipating in a 1-in-3 on-call rota for out-of-hours support for a key client

Proven experience in a similar loss adjusting role, ideally with exposure to High Net Worth and major lossesProgress toward (or completion of) ACILA, FCILA, or equivalent professional qualificationsOutstanding interpersonal and communication skillsA calm, dependable, and persistent approach-especially under pressureA flexible mindset and the ability to adapt to shifting prioritiesA track record of delivering high-quality technical work in a fast-paced environmentA full, clean driving licence

You'll be a key figure in delivering the exceptional service that Davies is known for. Your expertise will help clients navigate some of their most challenging moments, and your leadership will help strengthen our reputation in the complex loss arena. This is a chance to make a real impact-professionally, commercially, and personally.

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan