Workforce Officer

Go back Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

Workforce Officer

The closing date is 16 April 2026

Looking to make a real impact across NHS and non-NHS clients? If so, this could be the perfect next step in your career.

In 2020, AuditOne - one of the largest NHS advisory and assurance consortia - brought together a unique blend of HR, conflict resolution and investigation specialists to create a new kind of workforce support service: WorkforceOne. Our mission? To transform the way organisations approach workplace investigations, employee relations and workforce support. Learn more about our work and our values here:

Due to continued demand for our specialist service, we are entering an exciting period of expansion. We are now looking for a skilled and motivated Workforce Officer to join our team, supporting client organisations with complex employee relations casework and workplace investigations.

This role is ideally suited to HR professionals with experience independently managing complex investigations and providing ER advice to senior managers.

Important information for applicants

To progress your application, we require references from your current and previous employers covering at least the last three years. Please ensure your application includes contact details for each line manager, including address, telephone number and work email address.

Main duties of the job

As a Workforce Officer, you will provide specialist HR and employee relations support to client organisations, managing complex workforce investigations and providing professional advice to managers and senior leaders.

You will independently lead workplace investigations from initial scoping through to completion, including developing investigation plans, gathering and analysing evidence, conducting interviews, and producing clear and comprehensive investigation reports with recommendations. You may also be required to present findings at formal hearings and provide evidence at tribunals or regulatory proceedings where appropriate.

The role will involve managing a varied caseload of employee relations matters, including disciplinary, grievance, capability, sickness absence and bullying and harassment cases. You will ensure investigations and advice are delivered in line with employment legislation, NHS policies and best practice.

You will work closely with HR teams, senior managers and trade union representatives across client organisations, providing expert advice and guidance on employee relations issues and supporting fair, consistent and evidence-based decision making.

The post holder will also contribute to the development of workforce insight by maintaining accurate case records, analysing investigation trends and producing management information to support organisational learning and improvements in workforce practice.

About us

AuditOne is a values-driven organisation, our values underpin everything we do in relation to our people, our clients and our business and shape how we deliver our service.

The AuditOne Way:

Trust: In each other, with our clients and for our business

Respect: For one another, our clients and the organisation

Quality: At the heart of everything we do

Innovation: Always looking to improve

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Job responsibilities

Please find attached job description for full details.

We welcome your application.

Person Specification Education and Qualification

• Educated to degree level or equivalent with specialist knowledge of HR.
• CIPD qualification to degree level or working towards.

Knowledge and Experience

• Proven track record and specialist experience of leading complex ER activity including investigations involving senior managers across multiple complex organisations.
• Significant knowledge of employment legislation, case law plus knowledge of HR best practice and trends.
• Evidence of continuous personal and professional development.
• Excellent working knowledge of NHS terms and conditions and experience of working with multiple terms and conditions.
• Extensive experience of writing witness statements in line with national best practice guidance.
• Significant experience of presenting investigatory findings to hearing panels.
• Experience of completing investigation case files including liaison with the relevant external stakeholders.
• Experience of leading independent reviews.
• Experience of delivering HR activity and initiatives in a client-facing role.

Skills and Competencies

• Excellent communication skills, including the ability to communicate complex and sensitive information.
• Ability to show empathy and build trust in relationships.
• Ability to build credibility quickly with a variety of stakeholders.
• Ability to interpret and apply NHS terms and conditions of employment.
• Coaching, negotiating and influencing skills.
• Excellent analytical and judgement skills with the ability to analyse and interpret situations and data.
• Ability to work on own initiative and as part of a team.
• Excellent presentation and report writing skills.
• Proficient IT skills (to include at least: Word, Excel, PowerPoint, HR databases).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

Full-time, Flexible working, Home or remote working