Customer and Sales Co-ordinator

Are you experienced in sales order processing or sales administration looking for an exciting opportunity? Do you enjoy business to business customer service? We're recruiting a permanent Customer and Sales Coordinator for our client based in Melksham.

DAY TO DAY:

Processing & managing customer orders received via email, phone, or web

Responding accurately and efficiently to customer support queries

Supporting key account managers and field sales staff with admin, processing orders and upselling

Issuing invoices, processing / allocating credits and replacements

Escalating any complaints and liaising with Sales Office Manager

Maintaining tight order over order book

Updating information on SAGE and database

Setting up new customer accounts for field sales reps

Helping to maintain showroom, product samples library, helping check orders are sent out in a timely manner

Ensuring accuracy and timely processing

You'll provide friendly customer support, support the road sales reps with administration tasks, chase payments with pro forma invoices, handle customer credits or replacements, and maintain up-to-date details within CRM and Sage

You will also assist with setting up new customer accounts,

Helping at trade shows, and supporting showroom and warehouse areas

WE WOULD LOVE TO SEE:

Accuracy and attention to detail

Good customer service - ideally in a B2B environment

A proactive approach to customer service

AND FOR YOU:

On site parking

25 days holiday

Opportunity to be part of a progressive team with global presence