Band 2 Clinic Administrator - Outpatients

University Hospitals Birmingham NHS Foundation Trust

Band 2 Clinic Administrator - Outpatients

The closing date is 04 April 2026

Band 2 Administration & Clerical - Clinic Administrator

2x full time vacancies, 37.5 hours per week. Please note, this will be across four days with a set day off (8-6pm x3 days, 8-5.30pm x1 day)

An exciting opportunity has arisen for a Band 2 Clinic Administrator to join the busy teams in Outpatients at Good Hope Hospital. This post is to cover various Reception areas, including Endoscopy and Orthodontics, prepare notes and book appointments for clinics.

We are looking for a motivated, enthusiastic and experienced individual with excellent communication skills and a background in customer services to provide an efficient and professional service.

This post is based at Good Hope Hospital, however the post holder may be required to work at Heartlands, Solihull or the Queen Elizabeth Hospital if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the role.

Please contact Leanne Millar, Reception Service Manager, if you require further information on .

Main duties of the job

Working on busy reception desks on a rota basis, arriving patients for clinics, checking and updating demographics, preparation of clinic notes where needed, patient facing queries, telephone queries, responding to emails, booking appointments and general admin duties e.g. filing etc.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please note: For a detailed job description for this vacancy, please see attached Job Description.

Person Specification Qualifications

• Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in Healthcare

Additional Criteria

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good organisation skills and ability to multitask
• Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
• Ability to problem solve
• Understand confidentiality and apply the principles in everyday working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills.
• Good organisational skills
• Team Player
• Demonstrates reliability, motivation and commitment
• Ability to travel to multiple sites
• Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust