Customer Service Specialist

Our client based in Langley, a specialist medical technology business, is looking for a Customer Service Specialist to join them.

In this role the successful candidate will play a vital part in maintaining smooth operations, supporting business activities, and delivering excellent customer service. You'll coordinate demonstrations, manage contracts, and work cross-functionally to ensure customers receive timely, accurate and professional support.

The role is hybrid (after training) and comes with excellent benefits including private healthcare and quarterly bonuses, plus free parking. Hours are 8am- 4pm or 9.30am-5.30pm on a rota basis.

Key Responsibilities

• Coordinate product demonstrations with the sales and service teams
• Organise transport of equipment to and from demo sites
• Manage demo fleet administration through Navision
• Create lending orders, add calendar entries, and confirm dates
• Order external demo equipment and manage stock adjustments on return
• Maintain min/max levels for demo and marketing consumables
• Handle and resolve customer complaints promptly and professionally
• Provide excellent communication and liaison with internal and external customers
• Prepare reports for internal and external stakeholders as required
• Process and administer customer maintenance contracts, including renewal quotation
• Provide cover for calls, order processing, and general activities when needed

Skills and Experience

• A-Levels or equivalent (Maths, English, Sciences).
• Strong IT skills - intermediate Excel and Word
• Experience in a customer-facing or customer service role
• Excellent communication, organisational skills and attention to detail

Benefits

• 22 days holiday + bank holidays
• Private healthcare
• Quarterly bonuses up to £1,500 per quarter
• Hybrid working after training
• On-site parking
• Supportive manager and a small welcoming team

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.