GP Practice Administrator

Birchgrove Surgery is seeking an organised, proactive GP Administrator to join our friendly administrative team. You will play a key role in supporting the smooth running of the practice by providing essential administrative and clinical support to ensure the smooth day today running of the service. You will work closely with clinicians and colleagues, contributing to efficient patient care through accurate and timely administrative work.

If you are a team player with excellent attention to detail and a passion for supporting the delivery of patient care, we would love to hear from you.

Role is 20-25 hours a week. Mon -Fri between the hours of 8am and 1pm

In this role, you will be responsible for processing clinical data, coding patient records in EMIS, and managing a range of incoming and outgoing clinical correspondence. This includes scanning, maintaining documentation, as well as handling patient registrations and ensuring all records are kept up to date. You will also manage referrals through the WCCG system and support coding of clinic letters and discharge summaries.

The position involves regular communication with patients, clinicians, and external healthcare providers, so strong communication skills and a professional approach are essential. You will also support general administrative duties across the practice and be expected to adapt to changing priorities in a fast paced environment. Experience using EMIS is desirable, although full training can be provided.

This is a rewarding role within a friendly and supportive team and is well suited to someone who takes pride in delivering high quality administrative work in a healthcare setting.

At Birchgrove Surgery we have a culture of learning and mutual support, valuing the opinions of all members of our practice team. We prioritise staff well-being and enjoy a lovely working atmosphere in the building.

The post holder is responsible for delivering a wide range of administrative and clerical duties to support the multidisciplinary team within the practice. This includes processing clinical data, managing patient records, handling communications and correspondence, supporting referral pathways, and undertaking general administrative tasks. The role requires accuracy, confidentiality, excellent communication skills, and the ability to work flexibly within a busy primary care environment.

• Maintenance of patient registration details including: new patients; babies; moving out of practice area; deaths.
• Updating patient records with appropriate up to date information, including: scanning of documents; reading and coding medical mail; processing returned mail; updating childhood immunisations.
• Management and summarising of incoming patient records.
• Maintaining registers of patients with chronic illnesses. Ensuring patients are appropriately monitored by organising attendance at chronic disease clinics, or appointments with clinicians.
• Providing administrative support responding to patient emails and queries.
• Adhere to Health and Safety procedures as set out by the Practice.
• Undertake any other reasonable miscellaneous duties as requested by the Practice Manager or Doctors.
• Maintain strict confidentiality at all times in accordance with GDPR, practice policies, and information governance requirements.
• Handle sensitive information appropriately and only share information with authorised personnel.

• Experience of administrative duties.
• Experience of working in primary care.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.