Administrator - NHS Talking Therapies

Administrator - NHS Talking Therapies

The closing date is 16 April 2026

An excellent opportunity has arisen for a friendly, enthusiastic and patient focused individual to join our busy NHS Talking Therapies admin team based at Benet Building, Hereford.

Applicants are required to have excellent organisation and communication skills to effectively liaise with a wide range of professionals and patients. This post will suit an individual with a proven track record of using interpersonal skills to interact and communicate appropriately with a variety of patients from differing backgrounds and cultures, including those with special needs, physical and mental disabilities, learning difficulties and those who are anxious or upset. We are a supportive and passionate team and will provide you with full training to ensure you can succeed in this role.

You should have recent, relevant administrative experience with good IT skills and knowledge of a range of office procedures including Microsoft Office (Word, Excel and Outlook).

This is a permanent post, 37.5 hours per week, Monday to Friday from 9am until 5pm.

Please note the Trust is unable to provide sponsorship for this role; to apply you must have current right to work in the UK. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at the point of expiry.

Main duties of the job

Key responsibilities for this role include dealing with incoming telephone calls, processing referrals, booking appointments, attending meetings to provide professional minutes and performing general day to day office duties. The role will involve contact with patients, carers, professionals (internal and external) and colleagues daily.

As part of the admin team, you will act as a member of the wider NHS Talking Therapies admin function, providing support and cover when required, liaising with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills, be self motivated and a team player, and have a proven track record of working accurately and meeting deadlines in a confidential manner. The ability to work autonomously within defined parameters is essential.

The ability to prioritise a busy workload and work flexibly to meet demand is an essential requirement, as is a good customer service focus when dealing with internal and external queries.

You will use our in house IT systems, for which full training will be provided.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4,500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work life balance, help you fulfil your ambitions and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures and ethnicities.

What we offer

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit ourwebsite.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trust's understanding of where you gained interest in working for the Trust.

Job responsibilities

Administration duties specific to the role.

Providing support as required e.g. answering telephone calls, booking patients in for an assessment appointment, data input, liaising with patients, professionals and colleagues, appointment and diary management, maintaining accurate records, minute taking.

The role may require telephone contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification Qualifications

• Educated to vocational level 3 in Business Administration or equivalent qualification or experience
• Educated to vocational level 2 or equivalent qualification, or equivalent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Knowledge

• Knowledge of office procedures
• Working knowledge of Microsoft Office Packages (Word, Excel and Outlook)
• Understanding of the confidential nature of the post

Experience

• Recent, relevant experience in an administrative/secretarial role
• Minute taking experience

Skills and Abilities

• General office skills
• Ability to communicate clearly and effectively in English in both verbal and written formats
• Good level of literacy and numeracy
• Good organisational skills

Other Qualities

• Willingness to commit to continuing professional development and undertake relevant training as required
• Professional manner as a representative of the Trust
• Tact and discretion for dealing with sensitive and confidential information
• Ability to meet the travel requirements of the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust