Tenant Liaison Officer

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View more categories View less categories Sector Construction and Building Services Role Executive Contract Type Fixed term Hours Full Time

The Vacancy

Tenant Liaison Officer - Liberty

Location: West Midlands

Company Van Provided Office & Field-Based Role Community-Focused Position

Are you passionate about supporting communities, improving tenant experiences, and helping deliver real social value? Liberty is looking for a proactive and people-focused Tenant Liaison Officer (TLO) to join our team, ensuring residents feel supported, informed, and respected throughout essential maintenance and improvement works.

As a Tenant Liaison Officer, you'll be the key link between Liberty, our engineers, and the tenants we serve. You'll play a vital role in communication, access coordination, and social value delivery across our West Midlands sites.

Your responsibilities will include:

• Engaging with tenants in hard-to-access properties, helping our engineers gain entry so essential works can be completed.
• Delivering meaningful social value, ensuring our work positively impacts the communities we serve.
• Establishing and managing the Tenant Liaison function across multiple sites.
• Attending meetings with tenants, site teams, and client representatives to maintain clear, transparent communication.
• Handling complaints and escalations, ensuring issues are resolved promptly and professionally.
• Maintaining accurate records, updates, and case notes within Liberty's systems.
• Working flexibly across office and field environments, visiting residents regularly to provide support and updates.
• Guiding tenants through planned and responsive maintenance programmes, ensuring smooth communication at every stage.

We're seeking someone personable, understanding, and confident in community-facing environments. You'll need:

• A full UK driving licence (company van provided).
• Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or similar role within social housing, maintenance, or customer service.
• Strong understanding of planned, responsive, internal, and external works.
• Excellent communication, organisation, and IT skills.
• Confidence working with hard-to-access properties and supporting engineers on the ground.

We welcome applicants from all backgrounds. Any disclosed convictions will be assessed individually, and we do not discriminate based on criminal records. Some roles may require additional pre-employment checks.

Apply now and join Liberty in delivering safe homes, positive experiences, and lasting community value.

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link:

Work for WPS

WPS combines deep sector expertise, local knowledge and a purpose-driven approach to act as a strategic partner for maintenance, compliance and energy transition solutions helping people thrive in properties.

As part of the Wates Group, we benefit from a heritage built on more than 129 years of expertise in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

• Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

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