Administrator - Responsive Services

We are lookingfor a new administrator to join Responsive Services.

Responsive Servicescomprises of the Intermediate Care team, Virtual ward, Referral Hub and UrgentCommunity Response.

This role will be based at Consort House in centralRedhill.

ResponsiveServices are an admission avoidance and facilitated discharge team working inthe east Surrey area.

The Responsive Services administration team functions from 8am to 6pm Monday to Sunday. The postholder will be expected to work shift patterns to cover service delivery.

The administrator will work within the Referral Hub managing referrals from the hospital and the community, referrals are often taken over the phone with the administrator as the first point of contact for referrers. The administrator will take essential information from the referrer and direct the referral to a clinician for triage.

This role will involve managing referrals via email, answering the phone, liaising with other teams, chasing documents and results in a timely way.

We work closely with our Social and Health care partners so excellent communication skills are a must and the ability to work in a fast-paced environment.

First Community is committed to safeguarding and promoting the welfare of vulnerable adults and children and expect all staff to share this commitment.

First Community will support personal development through the annual appraisal process and in house training.

If you would like to discuss the role further or to arrange a visit please contact Jessica Foster .

Do you want to be part of an organisation recognised asone of the top community providers to work for in the country, delivering highquality NHS care? (2025 Staff Survey results)

First Community is a staff ownedsocial enterprise rated Good by CQC, which delivers NHS community services acrosseast Surrey and parts of West Sussex. Weare looking for individuals who share our values First-rate care, First-rate people,First-rate value.

First Community is a great placeto work, everyone has a voice and is supported to develop their career to itsfull potential. We offer all our staff: NHS terms and conditions, high qualitytraining and development opportunities, flexible working to enable a good worklife balance, an inclusive and friendly work environment, NHS pension,flexible retirement options and various employee benefits.

Please talk to us before applyingor at interview about the flexibility you need. We may not be able to meet yourneeds exactly, but we do promise to fully consider your request and meet your needswhere possible. Flexible working options may vary depending on therole.

At First Community we welcomeapplications from black, Asian and minority ethnic candidates, LGBTQ+candidates and candidates with disabilities. All applicants aretreated fairly and consistently at every stage of the recruitment process,including the consideration of reasonable adjustments.

Sustainability is integral toFirst Community achieving the NHS Net Zero target.

The role is based in Responsive Services, the administrator is the firstpoint of contact for referrers into Responsive Services which comprises of theIntermediate Care Team, Virtual Ward, Urgent Community Response and ReferralHub.

The administrator will:

• Manage the administrationof the referral process from external and internal referrers to provide betterand quicker access to clinicians and community services.
• Provide information,advice and signposting to ensure that every service user is able to speak tothe right person in the right place at the right time.
• Support the team tofacilitate patients discharge from the hospital into the community.

We work closely with our Social and Health care partners so excellentcommunication skills are essential and the ability to work in a fast-pacedenvironment.

The administrator is required to participate fully as a member ofResponsive Services providing efficient and effective running of theadministrative functions.

Whencompleting your application please refer to both the Application Guide and fullJob Description & Person Specification - these can be found undersupporting documents.

• GCSE Maths and English or equivalent
• NVQ3 in administration/customer service
• ECDL or relevant word processing qualification

• Experience of working in an administrative environment
• Experience of working in a customer service environment

• Excellent communication and interpersonal skills
• Able to respond to people at all levels in own and partnership organisations, maintaining good working relationships
• Keyboard Skills-use of word, excel and outlook
• Evidence of literacy and numeracy skills
• Excellent organisational skills
• Time Management
• Ability to prioritise workload
• Confidentiality/data protection of the needs of clients and how to deal tactfully and sensitively to concerns
• Minute taking
• Touch typing / audio typing skills

• Good working knowledge of IT use of Emis
• Excellent written and verbal communication skills
• Confidentiality/data protection
• Of the needs of clients and how to deal tactfully and sensitively to concerns
• Updating and maintaining databases

• Demonstrate organisations values
• Organised
• Ability to work as a team member
• Ability to work independently
• Flexible, adaptable and reliable
• Driving license and own transport

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a year+5% HCAS per annum, pro rata