CRF Administrator

CRF Administrator

Go back University College London Hospitals NHS Foundation Trust

The closing date is 07 April 2026

The NIHR UCLH Clinical Research Facility UCLH is a well-established Clinical Research Facility (CRF) covering two sites. The Leonard Wolfson Experimental Neurology Centre is a dedicated neuroscience experimental medicine facility at the National Hospital for Neurology and Neurosurgery (NHNN) at Queen Square (QS); and the NIHR UCLH Clinical Research Facility is a comprehensive Cancer and Medical research facility on the Bloomsbury campus (BC) at Tottenham Court Road.

We are looking to recruit a self-motivated and enthusiastic Administrator to work in the reception of our Clinical Research Facility based at The Leonard Wolfson Experimental Neurology Centre at the NHNN.

Main duties of the job

An exciting opportunity has risen within the CRF to join as an Administrator to provide comprehensive administrative support to the Clinical Research Facility.

We are seeking a highly professional and detail-oriented Administrator to join our clinical research team. This pivotal role requires exceptional organisational and interpersonal skills to ensure smooth administrative operations and provide a welcoming environment for patients, clinical staff, and visitors.

The post would involve working on the reception, checking-in patients and booking their follow-ups as well as providing support to the overall smooth running of day-to-day clinics.

This is a fixed-term contract of 1 year to cover maternity leave.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.

Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff

UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification Knowledge and Qualifications

• Educated to degree level and/or professional qualification or equivalent experience.

Experience

• Experience of working under minimal supervision
• Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff or similar
• Ability to exercise discretion, tact and judgement in dealing with confidential or sensitive matters to do with patients, and when handling internal and external contacts
• Demonstrable experience in an administration role within the healthcare environment. Previous experience of dealing with patients appointments and booking systems
• Ability to manage difficult situations and to work unsupervised and use own initiative
• Excellent organisational skills and the ability to multi-task and manage own workload amid conflicting demands
• Intermediate knowledge and understanding of medical terminology
• Previous experience of being an administrator in a clinical research environment

Skills and Abilities

• Excellent verbal and written communication skills, including a good telephone manner
• Excellent administrative and organisational skills
• Excellent interpersonal skills and the ability to communicate effectively with colleagues at all levels
• Ability to extract and collate complex quantitative and qualitative data
• Ability to work under minimal supervision and under own initiative
• Ability to work to deadlines and under pressure
• Ability to work as part of a team
• Ability to maintain adherence to written procedures
• Excellent IT skills , including Word, Excel, PowerPoint, Access/databases and the Internet/email
• Proficient in using hospital systems, including electronic records

Personal Qualities

• Friendly and approachable
• Detail-focused
• Able to identify own training needs. Displays desire for professional and personal development
• Willingness and ability to participate in continuing education in relation to the role

Other requirements

• Able to work flexibly on occasion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

Address

NIHR UCLH CRF at the Leonard Wolfson Experimental Neurology Centre

£37,259 to £45,356 a yearPer annum inclusive of HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

309-UCLH-7634-A

Job locations

NIHR UCLH CRF at the Leonard Wolfson Experimental Neurology Centre