To act as a Trust representative for voluntary services, to design volunteer programmes working with staff and to recruit, train and support volunteers. Voluntary Services at The Royal Wolverhampton and Walsall Healthcare NHS Trust's are a combined services, with this role operating across the group arrangement. Travel to all sites will be a requirement of this role.
Main duties of the job
- The Postholder will support delivery Trust programmes around volunteering which aim to enhance service delivery and patient experiences
- The Postholder will sit within the Patient Experience team and volunteering section of the department
- The post holder will be accountable for their own actions and manage their own workload
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job responsibilities
- To communicate often complex administrative information to staff from other departments,and external contacts
- To communicate complex, sensitive, contentious information with a range of stakeholders,where persuasion or negotiation is required
- To develop and implement plans/ work streams and to manage and organise activities
- To communicate with patients, but on non-clinical matters (i.e. signposting for advice andinformation).
- To work with the Head of Patient Voice, key stakeholders, and volunteers toco-design and co-develop volunteer programmes which complement services andenhance patient experiences, Suggesting and implementing improvements where identified
- To recruit, train, support and place Trust volunteers in accordance with Trust policies andprocedures. This will include placements with hospital and community settings.
- To assess, review and implement current processes and polices for volunteers to ensurethat they are attractive and accessible for volunteers. Readily propose changes to otherworking practices as required.
- To plan volunteer activities for volunteers and provide supervision. To assess volunteer needs andresolve problems when required.
- To liaise with key stakeholders including schools, colleges, voluntary sector and trainingorganisations to promote volunteer participation.
- To build relationships with Trust colleagues in wards and department being the first point ofcontact, ensuring any issues may be resolved quickly.
- To use software to record and audit volunteer activity
- To carry out regular audits on volunteering support provided and to report regularly withrecommendations on how to embed recruitment of volunteers into the day to day running ofthe Patient Experience team
- To promote the programme widely and across digital platforms, and to organise celebrationand reward events
- To provide presentations within the Trust and amongst stakeholders about the programmes
- To lead and supervise junior administration staff
- To take an active role in network of NHS Trusts involved in volunteering initiatives, sharinggood practice
- To lead on engagement and communication with Trust volunteers
- To pay particular attention to inclusion of volunteers and ensure accessibility of programmesto all
- To lead on the Trust specific young volunteers programme and how this may link in withtraining and career opportunities for young people
- To attend events around Trust volunteering, and facilitate key events in the calendar year such as Volunteers Week
Person Specification Qualifications
- Degree or relevant experience in NHS or public sector
- Good standard of general education
Experience/Skills
- Experience gained within NHS, other public sector or voluntary sector
- Experience of working with volunteers
- Experience of leading or supervising others
- Excellent administration skills including competent use of Microsoft Office packages
Communications Skills
- Excellent oral and written skills, ability to engage with members of our local community, key stakeholders and staff at all levels
- Presentation skills and confidence with using digital communications including social media
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.