Quality Engineer

Futures are working with a leading organisation within the power distribution sector to recruit an experienced Quality Engineer. This is a key position focused on driving quality improvements, supporting customer satisfaction, and ensuring robust corrective actions across manufacturing and operational processes.

As a Quality Engineer, you will act as the primary interface between internal teams and customers on all quality-related matters. You will take ownership of investigating issues, identifying root causes, and implementing effective corrective and preventive actions to drive continuous improvement.

Key Responsibilities

• Act as the main point of contact for customer quality concerns, ensuring timely and professional resolution
• Lead root cause analysis activities using structured methodologies
• Develop, implement, and verify corrective and preventive actions (CAPA) to prevent recurrence
• Work cross-functionally with engineering, production, and supply chain teams to resolve quality issues
• Support customer audits and participate in internal quality audits
• Analyse quality data and trends to identify improvement opportunities
• Ensure compliance with relevant industry standards and quality management systems
• Drive continuous improvement initiatives across processes and products

The Ideal Candidate

• Proven experience as a Quality Engineer within power distribution or a closely related sector
• Strong track record of working directly with customers to resolve technical or quality issues
• Demonstrated experience in root cause analysis and implementing corrective actions
• Familiarity with quality tools and methodologies (e.g. 8D, FMEA, Six Sigma principles)
• Experience working within ISO 9001 or similar quality management systems
• Excellent problem-solving and analytical skills
• Strong communication skills with the ability to engage stakeholders at all levels
• Ability to manage multiple priorities in a fast-paced environment