Customer Order Administrator

Job Title: Customer Order AdministratorLocation: HarrogateSalary: £25,000 - £30,000 per annum DOE Hours: Monday - Friday, 8:30 am - 4:30 pm with an early finish on a Friday! Are you a highly organised and proactive individual with strong administrative skills looking to join a supportive and growing business? If so, this could be the opportunity for you! Our client is searching for a driven and proactive Customer Order Administrator to support their busy team and ensure the smooth day to day running of operations in a fast paced environment. Your duties as Customer Order Administrator:

• Take ownership of processing customer orders and producing accurate, timely quotations using the CRM system.
• Set up and maintain customer accounts, ensuring all records are consistently accurate and up to date.
• Act as a key point of contact, confidently handling inbound calls and processing orders efficiently.
• Provide a high level of customer service by resolving queries promptly and professionally.
• Keep customers informed with clear delivery updates including accurate estimated times of arrival.
• Support daily operations by planning and coordinating efficient delivery routes.
• Prepare and follow up on quotations, supporting the sales process and maximising opportunities.
• Process payments including card transactions with a high level of accuracy and attention to detail.
• Manage email and telephone communications, maintaining professional and effective relationships with clients and colleagues.
• Build a strong understanding of products and services to confidently support customer needs.
• Assist with day to day account management, contributing to strong customer relationships and business growth.

Skills / qualifications required:

• Proven experience within a fast paced administrative, customer service or sales support environment.
• Strong organisational and time management skills with the ability to prioritise workload.
• High level of accuracy and attention to detail.
• Confident user of CRM systems, Microsoft Office and general IT software.
• Excellent communication skills with the ability to build strong relationships with customers and internal teams.
• Proactive and solutions focused approach to problem solving and customer queries.
• Ability to work efficiently under pressure and adapt to changing priorities.
• Professional, friendly and customer focused mindset.
• Strong team player with the ability to work independently when required.
• Full UK Driving License with own vehicle is essential.

In return as Customer Order Administrator, you will be rewarded with a competitive salary of £25,000 - £30,000 per annum depending on experience. You will also have the opportunity to work within a supportive team, gain autonomy in your role and enjoy a great working environment with excellent benefits. If this sounds like the opportunity you've been waiting for, APPLY TODAY! Our GuaranteeThank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.