Operations Manager

Cobalt Recruitment is delighted to be representing a globally recognised real estate investor and operator in the search for an Operations Manager to support the leadership of a flagship, multi-let commercial building. This position will see you working closely with the General Manager while taking meaningful ownership of the day-to-day operational performance of one of the portfolio's most prominent assets.

The building itself is a large, high-profile workplace environment with a significant occupier community and a strong focus on service excellence, sustainability and customer experience. The successful individual will play a central role in ensuring the asset operates to the highest standards, overseeing operational performance, leading on occupier engagement and supporting the continued evolution of the building's services and amenities. While operating as deputy to the General Manager, this role carries genuine empowerment and visibility, with responsibility for operational decision making, team leadership and driving continuous improvement across the asset.

Key Responsibilities

• Support the General Manager in the overall operational leadership of a large, multi-let commercial building
• Act as the operational deputy, taking responsibility for building operations and decision making when required
• Lead, motivate and develop onsite operational teams to ensure consistently high service standards
• Manage and review service partner performance against SLAs and contractual obligations
• Maintain strong relationships with occupiers through proactive engagement and responsive service delivery
• Conduct regular building inspections, identifying opportunities to improve operational performance and occupier experience
• Support the preparation, management and reconciliation of relevant service charge budget lines
• Manage supplier contracts including tendering, performance monitoring and invoice validation
• Ensure operational activities are aligned with compliance requirements, ESG objectives and statutory obligations
• Coordinate occupier move ins, move outs and operational changes within the building
• Promote a visible leadership presence within the building, fostering a culture of collaboration, safety and continuous improvement
• Support the adoption of technology and operational innovation to enhance building efficiency and customer experience
• Champion health and safety best practice, ensuring safe systems of work are maintained across all service partners

This role requires an established operational leader with experience managing large, multi-let commercial buildings or estates within a property or facilities management environment. Candidates should demonstrate strong stakeholder engagement, contractor management and service charge experience, alongside a confident and proactive leadership style that enables them to take initiative and operate as a trusted deputy within a building leadership team. An IOSH qualification is essential, with NEBOSH or relevant professional membership advantageous.

If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.