OCC Team Manager (Rotational Shift)

OCC Team Manager (Rotational Shift)

Portsmouth £35.9k - £40k per annum (dependent on skills and qualifications)

Full-time (rotational shift) Office based

Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more

REQ5455

As an OCC Team Manager, you'll lead and support a team of shift controllers in a fast-paced 24/7 environment, ensuring our network operates safely, efficiently and in line with strict performance standards. You'll coordinate emergency and metering activity, work closely with operational teams across the region and drive strong performance through clear communication, problem-solving and effective people leadership. This is a role where your guidance keeps our customers safe, warm and supported every day.

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute

• Organising and motivating a team of shift controllers to produce excellent levels of performance in a pressurised environment
• Monitoring of Emergency and Metering standards across the depots and Network
• Close liaison with operational management to deliver workloads within performance timescales
• Investigation and route cause analysis of all failures in standard

What you will need

• Good leadership, organisational, diagnostic and problem-solving skills and ability to act on your own initiative.
• Effective communication skills at all levels, within and beyond your own team.
• Excellent customer service skills.
• Highly motivated with a flexible and positive approach to work.
• Capable of working to tight deadlines and responding to changing priorities at short notice.
• You will be an excellent people manager with good influencing, coaching and communication skills to effectively lead your team ensuring high levels of motivation, team working and engagement.
• Good IT skills must be competent in Microsoft packages such as word, excel and have experience of Maximo, Click Scheduling Tool and Esendex, A full driving licence is essential
• Willing to participate in a rotational shift pattern running 24/7 365.

Not sure you meet every requirement?

Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future.

Why SGN?

SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. SGN is an award-winning employer, including CCA Gold Awards for 'Great Places to Work and 'Inclusivity and Accessibility'.

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.