Retail Assistant - 1 day per week

We are seeking a Retail Assistant to join our team, working in a unique and historic retail environment. This is a part-time role, primarily working one day per week (Saturday), with additional hours available as required.

• Support the achievement of sales, profit, and shrinkage targets
• Deliver consistently high standards of customer service, including during busy periods
• Engage customers proactively to maximise sales through cross-selling and up-selling
• Accurately process transactions, refunds, and exchanges
• Pick, pack, and dispatch online orders within agreed service levels
• Maintain strong product knowledge and stay up to date with new items
• Ensure the shop is well-stocked, clean, and visually merchandised to a high standard
• Assist with stock takes and report any discrepancies or damages
• Follow all cash handling and security procedures
• Safely move and handle stock in line with manual handling guidelines

• Excellent customer service skills
• Strong verbal communication in English
• Professional personal presentation
• Ability to work effectively as part of a team
• Flexible and adaptable approach
• Confidence in engaging visitors to support retail and tour sales
• Quick learner with the ability to absorb product knowledge
• Physically capable of lifting and moving stock

• 4,800 gross per annum (based on 1 day per week; 24,000 full-time equivalent)

Additional benefits include:

• Private medical cover
• Pension (3.5% employee / 9% employer contributions, increasing with service)
• Life assurance
• 25 days holiday (increasing to 30 with service, pro rata for part-time staff)
• Interest-free season ticket loan
• Subsidised gym membership
• Health and wellbeing benefits
• Flexible working arrangements

• Primary working day: Saturday
• Additional flexibility required to cover other days, holidays, and busy periods

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.