Interim Housing Advisor

Location: Central London (hybrid after induction)

Contract: Temporary, 3 months

Hours: 35 per week

Rate: £17.84 per hour + £2.15 holiday pay

Start: ASAP

Prospectus is pleased to be supporting a long-established organisation that provides safe, suitable housing for retired professionals across the UK. The organisation manages a national portfolio of homes and is committed to delivering compassionate, customer-focused support to its residents.

We are assisting them in the search for an Interim Housing Advisor to deliver high-quality housing services and ensure residents receive excellent support, safeguarding, and tenancy management.

Your responsibilities will include:

• Contacting residents to update next-of-kin details, health or vulnerability information, and repair needs.

• Providing sensitive and effective customer service to elderly residents.

• Managing tenancy processes including sustainment, queries, and end-of-tenancy tasks.

• Recording and updating resident information accurately in Homemaster.

• Monitoring rent accounts, proactively addressing arrears, and supporting direct debit setup.

• Liaising with surveyors on repairs, property inspections, and voids.

• Ensuring all actions comply with safeguarding, GDPR, and RMHS policies.

About You

You will bring strong housing sector experience, excellent interpersonal skills, and a commitment to delivering high-quality service.

You will have:

• Experience in housing roles such as Housing Officer or Housing Advisor.

• Excellent communication skills with the ability to engage sensitively with older residents.

• Strong organisational skills, accuracy, and confidence managing your workload independently.

• Good IT capability, including MS365 and database systems.

• Experience handling tenancy management, casework, or customer-facing housing queries.

• Understanding of data protection and safeguarding practices.

• (Desirable) Experience with Homemaster, Allpay, or housing legislation knowledge.

Applications will be reviewed on a rolling basis, so please apply ASAP by submitting your CV in Word format.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments at any stage of the process, please let us know.