General Manager

An excellent opportunity for an experienced General Manager to join a well-established Vehicle Servicing / Repair and MOT Test Centre.

Job Type: Full-Time, Permanent.

Salary: Competitive Salary, Negotiable Depending on Experience - With Bonus Scheme.

Location: West London W14.

About The Role:

A hands-on leadership role with real autonomy, responsibility and rewards to match your performance.

The company are seeking an experienced General Manager to lead a well-established independent garage in West London, overseeing vehicle servicing, repair and MOT testing operations. This is a hands-on role responsible for workflow, staff leadership, customer care, quality control, profitability and the smooth day-to-day running of the workshop.

The ideal candidate will have experience working in the independent garage sector and a current DVSA MOT tester's licence, with a strong background in garage operations, team management and customer focused service delivery. In return, we offer a competitive pay package with bonus incentives, all of which are negotiable for the right person, and the opportunity to join a respected business with a long track record of success.

Key Responsibilities

• Manage workflow, staff and customer care to ensure the delivery of quality and profit across the vehicle servicing/ repair and MOT testing operations

• Maximise turnover and profitability through the sale of labour, parts and materials to fleet and non-fleet customers

• Quality assure all MOT, servicing and mechanical repair worked undertaken by workshop technicians to market the business effectively to increase brand awareness and to grow the customer base

• Develop new business opportunities through the introduction of products and services that will enhance the customer offer and diversify the company's income base

• Devise and use systems for overseeing work in progress, maintain records of comeback repairs to ensure repair and technician involved can be identified

• Develop and monitor systems for the appropriate use of shop supplies, protect company equipment from theft and abuse, ensure proper maintenance of all equipment and maintain inventory of essential and special tools for current and past model years

• Responsible for workshop maintenance and cleanliness by maintaining awareness of Health & Safety requirements and implement corrective actions in areas requiring improved housekeeping.

• To provide regular reporting as required by the Managing Director or his appointed proxy using agreed formats and processes

Key performance outputs

• Meet the weekly sales and profit targets agreed with the managing Director

• Meet customer satisfaction targets by helping technicians properly diagnose technical problems and direct proper repair procedures

• Organise workflow and the management of labour man hours in an efficient manner to maximise the use of workshop capacity, while controlling expenses

Candidate Requirements

• DVSA approved MOT tester, City and Guilds level 3 or equivalent

• 5 - 10 years' experience in the trade

• Experience of MOT testing a broad range of vehicles

• Has previously run a garage business or had profit centre accountability

• Experience of mechanical/ electrical engineering fault finding for the models produced by all the major car and motorcycle manufactures.

• Experience of dealing effectively with 3rd party suppliers of parts and services including the raising of purchase orders, validating quotes and progress tracking

• Experience in managing a workshop team using job cards

and the efficient allocation of tasks and resources depending on changing priorities

• Experience of invoicing/ billing and financial reporting procedures

• Experience of client/ key account management

Competencies

• Able to work under pressure in a fast-paced environment.

• Delivers work that is 'right first time' and takes direct responsibility for the performance of operations

• Gets on with the job and makes things happen

Team building

• Able to lead, manage and motivate staff

• Is able to successfully balance the skills, needs and work styles of individual staff against the requirements of output and performance

Flexible Organisation and Planning

• Able to prioritise tasks and workflow effectively

• Attention to detail and accuracy in the planning and delivery of operational duties and job tasks

• Able to think outside the box when required

• A self-starter

Analysis & Decisiveness

• A firm and effective decision maker

• Able to give quick and intelligent responses to questions and issues as they arise

Customer Focus

• Able to communicate effectively with a diverse range of customer groups and customer needs

• Able to present a positive image as the face of the company

• Sales focused with the aim of achieving a positive customer experience each time, every time

• Able to handle and resolve customer complaints to retain customer loyalty

If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.