Job Description
Job title: Senior Servicing Specialist
Location: Remote
Salary: £35,000 to £55,000 depending on experience
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
- 25 days annual leave, plus bank holidays; increasing by 1 day per year worked, up to a maximum 30 days
- Option to buy/sell up to 3 days' holiday
- Death in Service at 4 x salary (from day one of employment)
- 5-year, 10-year and 15-year excellent service awards
- Car parking (limited onsite or, if offsite, cost of parking refunded)
- Employee Assistance Programme
- Active charity support (non-mandatory)
- Monthly mindfulness sessions
- Complimentary Christmas/summer parties/Team evenings and social events
- Company BBQs on HQ sun terrace
- Daily fruit bowl, healthy snacks, and coffee machine/tea
- Paddleboards for free hire/Office table tennis.
- Workplace pension scheme
About the Role of Senior Servicing Specialist:
As a Senior Servicing Account Manager, you will take ownership of complex and high-risk loan cases within the servicing function, with a strong focus on arrears management, recoveries, and enforcement. Experience within bridging finance is essential, as you will be working across short-term, fast-paced lending scenarios.
You will proactively manage borrowers in arrears or default, working closely with legal representatives, receivers, and third-party stakeholders to deliver the best possible outcomes for the lender.
Responsibilities for the position of Senior Servicing Specialist:
- Service and monitor a portfolio of UK bridging loans, tracking performance and repayment ability
- Manage arrears and enforcement actions, including possession, LPA receivership, and litigation
- Negotiate with borrowers and guarantors to achieve sustainable repayment solutions
- Produce loan performance reports and MI for senior management
- Liaise with borrowers, partners, and third parties to progress cases effectively
- Assess and recommend lender consent items across loan and real estate matters
- Provide expertise on arrears and recoveries, supporting wider servicing teams
- Identify and escalate risks, ensuring decisions align with policy and commercial objectives
- Contribute to process improvements to enhance efficiency and customer outcomes
Experience required for the position of Senior Servicing Specialist:
- Extensive experience in loan servicing, recoveries, or collections within bridging or specialist lending
- Excellent negotiation and borrower engagement skills, with the ability to balance firm commercial decisions with fair treatment.
- Strong stakeholder management skills, particularly in working with legal advisers, receivers, and valuers.
- Analytical and detail-oriented, with the ability to assess risk and recommend recovery strategies.
- Proficiency in Microsoft Office and loan management systems.
- Strong organisational skills.
- Strong IT skills with knowledge of loan management/CRM systems.
For more information regarding the role of Senior Servicing Specialist, please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
