Front Office Manager

Front Office Manager - Essex £40,000 + global hotel perks & career progression

Looking to take the lead in a dynamic hotel environment with access to outstanding global benefits? This Front Office Manager role in Essex offers the perfect opportunity to step into a senior position where your leadership and guest service skills will truly shine.

Based in a busy, corporate-focused hotel, this is an exciting chance to drive standards, lead a passionate team, and develop your career within an internationally recognised brand.

Because you'll be joining a business that invests in its people and rewards success:

• You'll enjoy employee discounts on accommodation across the group
• You'll have access to shopping discounts and a cycle to work scheme
• You'll benefit from the global IHG employee room programme
• You'll be recognised through team reward and recognition initiatives
• You'll have access to a comprehensive health benefit plan
• You'll gain valuable experience in a fast-paced Front Office environment

As Front Office Manager, you'll lead from the front and ensure a seamless guest experience:

• Manage the day-to-day running of reception, ensuring exceptional service standards
• Train, coach and motivate the Receptionist team to deliver outstanding guest experiences
• Oversee bookings and ensure the reservations system is accurate and efficient
• Control departmental budgets, including labour and operational costs
• Handle guest queries, complaints, and VIP arrivals with professionalism
• Maintain health & safety compliance, including fire procedures and risk assessments
• Monitor room allocations, upgrades, and special requests

To succeed as Front Office Manager in Essex, you'll bring:

• Previous experience as a senior Receptionist or within Front Office operations
• Strong leadership skills with the ability to inspire and develop a team
• Excellent communication skills and a guest-first mindset
• Ability to thrive in a fast-paced hotel environment
• Strong organisational and problem-solving skills
• Experience with Opera systems (essential)
• Previous IHG experience (advantageous)

If you're ready to step into a Front Office Manager position in Essex where you can lead a team, elevate guest experiences, and grow your career, we'd love to hear from you.

Apply now and take the next step in your hospitality journey.

Job Number 935108 / INDFOH

Location EssexRole Front Office Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.