Quality Assurance Consultant

A leading insurance broker is seeking an experienced Quality Assurance Consultant to help drive quality, compliance and continuous improvement across a high-profile placement function.

This role offers real visibility and influence, supporting complex commercial risks and working closely with senior operational and technical stakeholders.

The role

Ensuring business is placed securely and in line with regulatory and internal standards. As a Quality Assurance Consultant, you will be:

• Conducting detailed QA reviews across new business, renewals and mid-term adjustments
• Auditing case files and handler activity to identify trends, risks and improvement opportunities
• Producing regular MI and insight to support operational and regulatory decision-making
• Leading thematic reviews and contributing to FCA and compliance-led activity
• Translating regulation into practical controls, coaching and improved outcomes

About you

You'll bring proven QA, audit or compliance experience from a commercial insurance environment and be confident challenging standards while working collaboratively.

You'll also offer:

• Strong knowledge of FCA frameworks and regulatory expectations
• Experience delivering coaching, feedback or training to improve quality
• Excellent written and verbal communication skills
• The ability to influence stakeholders and drive continuous improvement

Professional insurance qualifications (CII Diploma / ACII / FCII) are desirable but not essential.

Why apply?

• Hybrid working (3 days remote, 2 days office)
• Competitive salary with annual bonus
• Strong pension, holiday and wellbeing benefits
• Inclusive, supportive employer with a clear focus on quality and development

Interested?Apply now or contact us in confidence to discuss the role further.