Technical Support / Fault Finder

Our client is looking for a hands-on and organised UK Dealer Support Coordinator to join their team. This role sits at the centre of their dealer support and returns operation, combining practical technical work with dealer communication.

Job Title: UK Dealer Support Coordinator

Salary: £26,000 per annum

Hours: Monday to Friday, 8:30am - 5:00pm

Holiday: 25 days annual leave

Location: Warehouse-based

The successful candidate will be responsible for managing the full returns process, supporting the dealer network, and ensuring stock and spare parts are handled accurately and efficiently.

Key responsibilities include:

• Managing the end-to-end returns process, including inspection, warranty assessment, and issuing replacements
• Assessing returned stock and deciding whether items should be returned to inventory, sold as B-Grade, or stripped for spare parts
• Acting as a key point of contact for the dealer network, answering queries and providing troubleshooting support primarily via email and occasionally by phone
• Processing returns, stock movements, and spare parts using internal systems (SAP)
• Proactively managing excess stock by stripping units for parts and maintaining an organised workspace
• Carrying out repairs such as component replacement, optical cleaning, and adjustment
• Packing and processing spare parts and equipment for shipment, including handling heavier optical products

The ideal candidate will:

• Have experience in technical support, returns, logistics, or a similar role
• Demonstrate good manual dexterity and a hands-on approach to problem-solving (experience in mechanical repairs, electronics, or PC building is advantageous)
• Be comfortable reviewing warranty claims and using judgement to make decisions
• Have strong IT skills, particularly with Windows-based systems, and be quick to learn new software
• Communicate clearly and professionally with dealers and customers
• Take a proactive and organised approach to workload and workspace
• Capable of packing, moving, and processing equipment for shipment

Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.