Specialist ISA Practice and Development Manager

Specialist ISA Practice and Development Manager

Location: Hybrid (40% office based)

Hours: Full time - 35 hours per week

Type of contract: Permanent

Start date: ASAP

Salary: £36,435

Reports to: Deputy Head of Operations Manager

ABOUT SUZY LAMPLUGH TRUST:

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives

Role overview:

The purpose of this role is to manage the specialist elements of the London stalking support service, including the Community Engagement and Outreach ISA and the Court ISA functions. These are new areas of delivery for the Trust, and the postholder will play a key role in establishing and embedding these specialist services.

The postholder will provide day-to-day management, guidance, and direction to specialist staff holding complex cases, ensuring work is delivered safely and in line with best practice, contractual standards, and safeguarding requirements. They will oversee referral assessment and allocation for specialist cases, ensuring referrals are prioritised and allocated within agreed response times.

As the services are in their infancy, the role will focus on supporting the development and refining processes, pathways, and approaches, using performance data, feedback, test and learn approach and learning to support continuous improvement. The postholder will also oversee performance monitoring, quality assurance, and budget management working closely with the Deputy Head of Operations to manage demand and maintain service standards.

The role will ensure inclusive, culturally responsive approaches are embedded within the Community Engagement and Outreach function, and will represent the Trust in operational forums, contributing to wider service development across the organisation.

What we offer:

At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package:

Hybrid Working: With a minimum of 40% office-based work

Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays

Special Leave: Including days for personal milestones, like moving house or celebrating your birthday

Pension Contribution: 5% employer contribution

Health & Wellbeing App: Access to counselling, advice, and discounts

Occupational Sick Pay increasing with service

How to Apply:

Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered.

Deadline: 31st March 2026

Interviews to be held week beginning 13th April