Employee Relations Manager

Are you passionate about shaping great employee experiences and driving confident, consistent people practices?

As our Employee Relations Manager, you'll play a pivotal role within our People Hub, leading a team of ER Partners while providing expert case management support across the business. You'll be the go-to specialist for all aspects of employee relations, employment legislation and best-practice guidance, ensuring our Advice Team delivers exceptional service every time.

This role is hybrid, with travel to our Newcastle office once per week and occasional travel to our other sites.

What you will be doing:

• Provide expert guidance on HR policies, employment legislation and best-practice ER processes.
• Shape and progress the ER strategy, promoting positive employee relations across the organisation.
• Lead and develop the Employee Relations Team, supporting complex or high-risk cases to ensure effective resolution.
• Oversee Employment Tribunal case management, maintaining accurate central records and associated cost tracking.
• Analyse ER metrics and management information, identifying trends and recommending corrective actions or process improvements.
• Build strong relationships with key stakeholders and ensure high levels of customer service and proactive issue resolution.

What you'll bring:

• Experience leading complex ER cases, redundancies and restructures.
• Proven ability to manage, develop and support team members to deliver high-quality ER outcomes.
• Strong background in managing complex employee relations issues and advising on up-to-date employment legislation.
• Experience handling Employment Tribunal cases, including preparation and attendance.
• Confident analysing data and metrics, drawing insights, and making evidence-based recommendations for improvement.
• Excellent interpersonal and communication skills, able to build strong relationships and deliver outstanding customer service across all levels of the organisation.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Full-time

Location: Hybrid, with travel to our Newcastle office once per week

Security Clearance Level: SC

Internal Recruiter: Amy

Salary: Up to £80k pa, depending on experience

Benefits: Bonus, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.

Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.

Together we are building a better future by delivering real and lasting value.

We are just at the start of what we can achieve together. Come and join us!