Ombersley Medical Centre have afantastic opportunity for an efficient, organised and motivated person to joinour reception team.
You will need to demonstrate apositive and professional impression of yourself and the GP Practice bydelivering customer service and administration to patients and customer alike. Youwill also need to show an ability to be able to handle a fast-paced environmentwhilst multi-tasking.
Main duties of the job
Duties will include:
- To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
- Processing of information (electronic and hard copy) in a timely manner and assisting patients as required.
- To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
- Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS)
About us
Ombersley Medical Centre is a busy, rewarding and patient-focused practice in Ombersley village, near Droitwich Spa, Worcestershire. We have approx. 7,500 patients and aim to deliver personalised, patient centred care in a safe and effective setting.
We are a GP training practice based in a modern and spacious building. We are proud to have strong patient satisfaction demonstrated by annual patient surveys.
We are a based in the heart of our community and as such are involved with local fundraising and community events.
Job responsibilities
The following are the coreresponsibilities of the receptionist/administration assistant. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:
- a. Maintaining and monitoringthe practice appointment system
- b. Process personal, telephoneand e-requests for appointments
- c. Answer incoming phone calls,transferring calls or dealing with the callers request appropriately
- d. Action all incoming faxes
- e. Signpost patients to thecorrect service
- f. Process incoming and outgoingmail
- g. Initiating contact with andresponding to, requests from patients, team members and external agencies
- h. Process referrals to externalagencies such as secondary care using the electronic referral system (ERS)
- i. Process recall letters asrequested
- j. Process all DNA letters inaccordance with current policy
- l. Photocopy documentation asrequired
- m. File and store records asrequired
- n. Data entry of new andtemporary registrations and relevant patient information as required
- o. Input data into the patientshealthcare records as necessary
- p. Scanning of patient relateddocumentation and attaching scanned documents to patients healthcare records
- q. Process requests forinformation i.e. SAR, insurance / solicitors letters and DVLA forms to theadministrative team
- r. Manage all queries (includingadministrative queries) as necessary in an efficient manner
- s. Carry out system searches asrequested
- t. Maintain a clean, tidy,effective working area at all times
- u. Monitor and maintain thereception area and notice boards
- v. Support all clinical staffwith general tasks as requested
- w. Typing letters, reports andassociated documentation as required
- x. Liaising with externalagencies such as hospitals and community services, ensuring referrals areprocessed efficiently
- y. Manage all enquires in aneffective manner
- z. Maintain an accuratereferrals database
Person Specification Experience
- Experience of working in primary care
- Experience of working in a GP practice
Qualifications
No specific qualifications listed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.