Team Administrator

The Children and Young People's Neurodevelopmental Service (CYPNP) is a well-established multidisciplinary team working across Somerset. We provide neurodevelopmental assessments for young people seeking self understanding around Autism and/or ADHD, as well as post diagnostic care for those with an ADHD diagnosis. Based at the Community Families Hub in central Taunton, we are seeking an enthusiastic and organised Band 2 Team Administrator to join our friendly and busy team.

This is a fantastic opportunity to contribute to a service that makes a real difference in the lives of children, young people, and their families. You will be supported by experienced Band 3 administrators and the Admin Team Lead, and will play a key role in ensuring the smooth running of our administrative processes.

As a Team Administrator in the Children and Young People's Neurodevelopmental Service, you'll be a key part of a supportive team helping young people across Somerset access Autism and ADHD assessments and care.

Based at the Community Families Hub in Taunton, you'll work closely with Band 3 administrators and the Admin Team Lead to ensure smooth day to day operations. Your role will involve:

• Communicating with families and professionals via phone, email, and face to face.
• Managing referrals, booking appointments, and sending out clinical correspondence.
• Maintaining accurate patient records and updating key information.
• Supporting the team with general admin tasks such as filing, printing, and data entry.
• Attending team meetings and contributing to service improvements.

You'll be expected to work within NHS and Trust values, showing empathy, professionalism, and a commitment to excellent patient care. This is a busy but rewarding role where your organisational skills and attention to detail will make a real difference.

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Communicate professionally with families, colleagues, and external contacts via phone, email, and in person.
• Manage day to day correspondence and coordinate patient information.
• Review and upload referrals, send letters, and manage incoming communications.
• Book and manage appointments in line with clinical requests.
• Maintain accurate patient records and update key demographic information.
• Support the team with general administrative tasks such as filing, printing, and data entry.
• Participate in team meetings and contribute to service improvement initiatives.
• Uphold Trust values and NHS standards to ensure excellent patient experience.

• Good standard of general education; must be able to communicate in English (written and verbally) appropriate to the post.
• RSA/OCR III WP/Typing or equivalent.
• Diploma/Level 3 in Business Administration or equivalent.
• ECDL or equivalent.

• Ability to multi task.
• Ability to organise own time.
• Accurate and timely presentation of information.
• Advanced keyboard skills.
• Ability to cope in a busy working environment.
• Minute taking and transcribing (or willingness to undertake training).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.