Job Description
Anexciting opportunity has arisen for a full time Operations Centre Coordinator,within the Bed board team in Emergency and Specialty Medicine CSU. This postoffers a Trust-wide service, however the successful candidates will be based atSt Jamess Hospital.
Beingpart of the Operations Team is an interesting and diverse role; the team isresponsible for the coordination of all acute and some elective admissions tothe Trust. The Department operates 24 hours a day, 7 days a week and thereforethe successful post holders will work shifts covering a mixture of days andnights including weekends.
Shiftswould be: Long days 07:00- 20:00, Split shifts 10:00- 20:00 or nights 19:10-07:10
Main duties of the job The successful post holder will be responsiblefor assisting the Trust in delivering Patient Access targets. This will includeliaising with Patient Flow Coordinators, Bed Managers, Ward Managers, A&Estaff, the PCAL team and the wider service to ensure the pathway for thesepatients runs smoothly. You will be expected to be enthusiastic and make avaluable contribution to the performance of the service. You must haveexcellent communication and IT skills and the ability to maintain an open andsupportive relationship with their team whilst demonstrating flexibility withinthe role.
About us LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.
Forfurther information or an informal discussion about this position pleasecontact:
LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.
Job responsibilities TheOperations Co-ordinator is responsible for ensuring the timely placement ofpatients by working in collaboration with other specialty based bed managersto ensure patient flows from A&E are maintained and elective admissionsare recorded in line with Trust policy.They will also be responsible for inputting patient level detail onrelevant Trust administration systems in a timely and accurate manner,creation of case notes and interrogation of patient administration systems toestablish appropriate information.
KNOWLEDGE,SKILLS AND EXPERIENCE REQUIRED
Education to GCSE grade C standardor equivalent or the ability to pass the Trusts Basic Literacy and NumeracyTest level 2
Ability to work on their owninitiative, as part of a team and to stringent deadlines.
Knowledge and understanding ofpatient access standards.
Ability to follow Trust policy andprocedures.
Awareness of Government/Trustpolicies and procedures relating to patientplacement.
Work experience in a health orsocial care setting.
6. THE LEEDS WAY VALUES
Ourvalues are part of what make us different from other trusts, so we see thisas a strength, as well as a responsibility. They have been developed by ourstaff and set out what they see as important to how we work. Our five values are:
Accountable
Empowered
Allour actions and endeavours will be guided and evaluated through these values
7. CORE BEHAVIOURS AND SKILLS
The post-holder is expected to behonest, reliable and flexible.
Respect confidentiality in linewith National, Trust and local policies and guidelines.
A positive and professionalattitude.
Maintain and improve quality ofservice.
A business like appearance.
Commitment to own personal &professional development as agreed with their line manager.
Commitment to their teams personal& professional development.
The post-holder will be expected tobe diplomatic, self-motivated and enthusiastic with a professional attitude.
The post-holder will be expected tobe a good team player, with the ability to work flexibly in a diverse anddemanding environment to meet the evolving needs of the department.
The post holder will be expected towork shifts across the seven day period including bank holidays - earlys,lates and nights.
To provide a high standardconfidential, effective and accurate administration service.
Communicate sensitively andeffectively with patients, relatives, colleagues and all other healthcareprofessionals.
Respect the working environment, tobe responsible for ones own acts and omissions in relation to Health &Safety.
Responsible for appropriate use ofequipment within the working environment.
A willingness to undergo alltraining requirements necessary for the post
To deal with communications and adhoc enquiries from staff and service users, members of the public, and a widerange of external organisations and professionals. Receiving and relayinggeneral verbal/written messages and responding by supplying straightforwardinformation and guidance or referring to the relevant member of thedepartment or other Trust staff as necessary.
To adhere to relevant StatutoryInstruments and Trust policies and guidelines e.g. Data Protection, Healthand Safety, Confidentiality and personnel policies and guidelines.
To contribute to the production ofinformation for distribution across the Trust and to other relevantorganisations daily.
Use departmental database forrecording appropriate information as requested and producing reports.
Any other duties commensurate withthe grade which may be required from time to time to ensure the effectiverunning of the service.
8. CORE KNOWLEDGE AND UNDERSTANDING
The post-holder to possess a goodstandard of written and spoken English.
Excellent customer care skills
Basic computer literacy andwillingness to further computer skills.
A thorough understanding of allpolicies and procedures governing the Trusts approach and delivery toPatient Administration.
An understanding of team managementand the policy and procedures governing the Trusts approach to managingstaff.
9. PRINCIPAL DUTIES & AREAS OFRESPONSIBILITY
ServiceDelivery
To maintain an accurate bed statefor the Trust by accessing the Intranet Bed State and/or contactingwards/departments by telephone.
The Co-ordinator will strive toachieve timely admissions and will participate in the Trusts Escalationprocedures as indicated in relevant policies.
To monitor the Bed Request Moduleand be responsible for contacting the relevant Bed Manager to ensure he/sheis aware of patients waiting a bed
Establish and maintain excellentcommunication skills both written and verbal
To support the administrationprocess for the Trust in line with Trust Policy on Ward based Admissions,Discharges and Transfers in relation to acute and elective admissions
Be aware of, and participate in,the role of bed board in a MAJAX.
To ensure all patients enquires aredealt with in a friendly and professional manner.
Undertake general administrativeduties including filing, typing, photocopying, faxing, and dealing withgeneral communication and ensure that all admission procedures are followed.
Comply with the requirementsdictated by regulatory bodies and their code of practice throughout alldisciplines in the Inpatient Placement Service, the Leeds Teaching HospitalsTrust and the NHS
Staff will work for long periods oftime unsupervised in a small team
Staff will have higher level useraccess to the Trust Patient Administration System (PAS) due to theunsupervised nature of the work over a 24 hour period, 7 days per week toallow accurate recording on PAS of all admissions, discharges and transfersacross the Trust. This includes theability to review and rectify errors made by ward based staff on PAS andescalate training needs to corporate patient administration during usualoffice hours.
InformationManagement
Maintain accurate records ofoutlying patients.
Ensure the Patient AdministrationSystem (PAS) and A&E system (Symphony) is kept up to date.
Compile statistics as required formanagement information purposes and ensure that they are available when everneeded.
Responsible for the collection ofdata and producing daily reports.
Monitor administrative processes toensure all are completed within agreed timescales.
Healthand Safety/Risk Management
Allstaff are responsible for working with their colleagues to maintain andimprove the quality of services provided to our patients and other serviceusers. This includes complying at alltimes with the Leeds Teaching Hospitals NHS Trust Policies, including Healthand Safety policies, in particular by following agreed safe workingprocedures, and reporting incidents using the Trust Incident Reportingsystem.
InfectionControl
Thejobholder must comply at all times with the Leeds Teaching Hospitals NHSTrust Infection Control policies, in particular by practising UniversalInfection Control Precautions. Hand hygiene must be performed before andafter contact with patients and their environment.
Equalityand Diversity
. click apply for full job details