Claims Handler

Looking for a role where your talent for detail, investigation, and client support genuinely changes lives? Join Thompsons Solicitors in Dagenham as a Claims Handler/Pre-Litigation Assistant and help shape cases that stand up for working people across the UK.

At Thompsons, we don't just process claims - we fight for fairness. You'll play a crucial part in building strong personal injury cases ( EL, PL) before they enter the litigation stage, supporting union members and private clients when they need it most. This is the perfect role for someone ready to take the next big step in their legal career, develop specialist PI skills, and work with purpose every single day.

In this fast-paced, rewarding role, you'll be at the heart of case preparation. Your responsibilities will include:

• Investigating and gathering key evidence to assess whether a claim should proceed to litigation.
• Preparing files for issue - reviewing merits, arranging medical evidence, instructing experts, and ensuring everything is in place for handover.
• Managing a high-volume, varied caseload with confidence, accuracy, and strong organisational skills.
• Taking detailed client, witness, expert, and union instructions with professionalism and empathy.
• Making sound, informed decisions under supervision using strong analytical and problem-solving skills.
• Working efficiently within KPIs and keeping accurate time records.
• Using our case management system to stay fully self-sufficient and productive.

You'll excel in this role if you have:

• 1-2 years' experience in a legal environment
• Strong communication and client-care skills (phone and face-to-face)
• Knowledge of PI law, Pre-Action Protocols, CPR and funding - or the drive to learn quickly
• The ability to prioritise, manage deadlines and stay organised in a high-volume setting
• Excellent drafting, numeracy and written communication skills

We believe in investing in our people. Expect strong support, real progression, and industry-leading benefits, including:

• Contributory pension scheme
• 23 days' annual leave + bank holidays
• 5 additional days off over Christmas
• Permanent health insurance
• Healthcare Cash Plan (Medicash)
• Life assurance
• Employee Assistance Programme
• Enhanced maternity & paternity pay
• Cycle to work scheme
• Sports & social club
• Annual travel & parking loans
• Financial support for professional development

About Thompsons

For over 100 years, Thompsons Solicitors has stood up for injured and mistreated people - never employers or insurers. We've driven landmark cases, shaped legal rights, and championed fairness for working people. With 800 staff across 18 UK offices, our commitment remains the same: justice without compromise.

Apply today if you're ready to build a meaningful legal career in a firm that fights for what's right.