Administration Officer

Overview

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

Key Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings.
• Creating and updating records on our in house computer system and data input.
• Recording courts accurately, interpreting and entering required information on court files.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis and reports.
• Communicating with the public, the Judiciary, other Court and Tribunal users and representatives of other agencies and organisations.

Requirements

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask and work efficiently in a fast paced environment.
• Good written and verbal communication skills.
• IT proficiency and ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills.

Working Hours and Flexibility

Standard full time working hours are 37 hours per week. HMCTS welcomes part time, flexible and job sharing working patterns where they meet the demands of the role and business needs and are agreed prior to appointment. Applications for part time working would be considered; due to the nature of the role the minimum hours would be 30 hours per week over 5 days.

Immigration Sponsorship

Skilled Worker Visa - This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government increased the salary threshold and skill level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship unless you have held a Skilled Worker visa continuously since before 22 July 2025. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

Hybrid Working

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

Benefits

• Annual leave - 25 days on appointment, increasing to 30 days after five years of service, plus a scheme to buy or sell up to three days per year.
• Public holidays and one privilege day.
• Pension - Choice of pension schemes.
• Training - Extensive range of training and development opportunities.
• Networks - Employee run networks for minority ethnic origin, disabilities, caring responsibilities, women employees, and LGBT employees.
• Family Friendly policies - Reduced hours or job share.
• Flexible benefits - Voluntary benefits, retail vouchers and discounts.
• Childcare support - Including Tax Free Childcare.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Veteran Initiative

As part of the Civil Service's "Making the Civil Service a Great Place to work for veterans" initiative, eligible former members of the Armed Forces are guaranteed an interview scheme to secure rewarding jobs.

EEO Statement

The Civil Service is committed to attracting, retaining and investing in talent wherever it is found. For further information, see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Recruitment Process and Advice

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