Head of Resort Compliance

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Shift Pattern: Monday to Friday

The Head of Resort Compliance is responsible for ensuring that all compliance requirements across the entire Alton Towers Resort and Hotels are met, maintained, and continually improved. This role oversees both in-house teams and subcontracted partners, ensuring full adherence to statutory, regulatory, and corporate compliance standards. A key focus of the role is the collection, verification, and uploading of all compliance documentation into SharePoint, along with the effective management of Planned Preventative Maintenance (PPMs) and asset-related tasks within the CAFM system.

Compliance Oversight

• Lead and manage all site compliance activities across the Resort and Hotels.
• Ensure full compliance with legal, safety, environmental, and technical standards.
• Oversee and audit compliance performance of both internal teams and external contractors.
• Develop and maintain compliance policies, procedures, and standard operating processes.

Documentation & SharePoint Management

• Oversee the collection, validation, and storage of all compliance-related paperwork.
• Ensure timely uploading and accurate organisation of documentation within SharePoint.
• Conduct regular audits of documentation quality, completeness, and version control.
• Train teams and contractors on correct documentation submission processes.

CAFM & PPM Management

• Manage all Planned Preventative Maintenance (PPMs) within the CAFM system.
• Ensure PPMs are scheduled, assigned, monitored, and completed on time.
• Analyse CAFM data to identify gaps, risks, or areas for improvement.
• Maintain accurate asset records and ensure all compliance activities are logged.

Contractor & Stakeholder Management

• Oversee subcontractor compliance, performance, and site access requirements.
• Ensure contractors provide correct certification, RAMS, and compliance evidence.
• Collaborate closely with Facilities, Engineering, Operations, and Hotel Teams.
• Provide clear reporting to Senior Leadership on compliance status and risks.

Audits, Inspections & Reporting

• Lead internal audits and prepare the site for external audits and inspections.
• Produce weekly, monthly, and annual compliance reports.
• Identify risk areas and implement corrective and preventative actions.
• Drive continuous improvement across all compliance processes and systems.

Skills & Experience Required

• Strong background in compliance management within a multi-site, leisure, hospitality, or facilities environment.
• Experience managing contractors and large operational teams.
• Proficiency with SharePoint and CAFM/PPM systems.
• Excellent organisational skills with strong attention to detail.
• Ability to interpret legislation and regulatory requirements.
• Strong communication and stakeholder-management skills.

What Success Looks Like

• 100% compliance across Resort and Hotel operations.
• Accurate, up-to-date documentation available at all times in SharePoint.
• PPM schedules effectively managed with minimal overdue tasks.
• High-quality relationships with contractors and internal departments.
• A culture of compliance embedded across the Resort.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.