Tenant Liaison Officer

Join our team as a Tenant Liaison Officer (TLO) to support communities and build strong tenant relationships across West Midlands sites.

Employer: Wates Group
Location: West Midlands - Social Housing / Maintenance Division - Liberty
Salary: Competitive
Closing date: 6 Apr 2026

• Establish and manage the Tenant Liaison function across multiple sites.
• Attend regular meetings with tenants, site teams, and client representatives to maintain strong, transparent relationships.
• Provide a consistent, empathetic, and professional service to all tenants.
• Act as the escalation point for tenant complaints and ensure timely, effective resolution.
• Maintain clear, accurate records and updates within on site systems and databases.
• Support tenants through planned and responsive maintenance programmes, ensuring clear communication at every stage.
• On offer, undergo a Standard Disclosure and Barring Service (DBS) Check; other pre employment checks may apply.

• Full UK driving licence and access to a personal vehicle.
• Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or a similar customer facing role within social housing or maintenance.
• Strong understanding of planned, responsive, internal, and external works.
• Excellent communication, organisational, and IT skills.

We welcome applicants from all backgrounds. Any disclosed convictions will be assessed individually, and we do not discriminate based on criminal records. Some roles may require additional pre employment checks.

Wates is one of the UK's leading family owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. Our Purpose - "reimagining places for people to thrive" - is supported by our three promises: Thriving places, Thriving planet, and Thriving people. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.

Apply now and join a team that values communication, community, and care.