Neighbourhood Officer

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a temp to perm basis, based in South East London.

Please note, a full UK Driving Licenced is required for this position.

Key Responsibilities:

• Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types.
• Investigate and resolve tenancy breaches in line with the clients procedures and where appropriate work in partnership with other agencies and colleagues.
• Investigate reports of tenancy fraud and sub-letting, and take any appropriate action.
• Carry out routine tenancy reviews and in liaison with external agencies and internal teams support vulnerable residents to maintain their tenancies, or take enforcement action if appropriate. Always making sure any action is proportionate.
• Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required.
• Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews.
• To make sure the communal areas of our homes are safe, and all fire actions arising from fire risk assessments are carried out within agreed timescales.
• Provide supervision and line management support to caretaking and cleaning staff directly employed on the patch.
• Lead on the management of any homeownership units within the patch, including liaison with Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process.

Requirements:

• Proven background of working in a customer service environment - preferably in the housing sector.
• Experience of managing leasehold tenure
• Good numeracy skills to a standard which enable the calculation of basic service charge payments
• Excellent verbal and written communication skills and an ability to effectively represent the client externally