MMP Consultancy

Damp & Mould Team Leader (Surveying Team) Rate: £475-£500 per day Contract: Interim Location: London Directorate: Housing MMP Consultancy is currently recruiting for an experienced Damp & Mould Team Leader to join a leading Housing service on an interim basis. This is an excellent opportunity for an accomplished surveying professional to lead the response to damp, mould and condensation cases across a large residential portfolio, ensuring compliance with Awaab's Law, the Building Safety Act 2022, and wider housing health and safety legislation. This role will lead a team of surveyors, driving service performance, safeguarding residents, and ensuring that all cases are managed proactively, effectively, and within statutory timescales. Key Responsibilities Lead and manage a team responsible for investigating damp, mould and condensation cases across the housing stock. Carry out complex property inspections, diagnose building defects, and identify root causes. Ensure compliance with Awaab's Law, the Building Safety Act, HHSRS and all relevant landlord obligations. Prepare technical specifications, schedules of works and cost estimates for remedial repairs. Oversee contractors and consultants, ensuring works are completed to a high standard and within agreed timescales. Monitor budgets, performance indicators and compliance reporting. Support disrepair claims, complaints investigations and legal proceedings through technical evidence and expert advice. Work closely with housing, safeguarding and resident engagement teams to ensure a resident-focused service. Produce management information, compliance reports and performance updates for senior leadership. Identify recurring building defects and contribute towards planned maintenance and asset investment programmes. Set objectives, manage workloads and monitor team performance. Requirements Professional qualification in Building Surveying, Construction or equivalent relevant experience. Extensive experience diagnosing damp, mould, condensation and wider building pathology issues. Strong knowledge of Awaab's Law, the Building Safety Act 2022, HHSRS and housing compliance requirements. Previous experience managing surveyors or leading a technical housing team. Ability to specify, manage and monitor remedial works programmes. Excellent communication skills with the ability to engage effectively and sensitively with residents. Strong organisational skills with the ability to manage competing priorities and statutory deadlines. Desirable Membership of RICS, CIOB, CABE or another relevant professional body. Experience within social housing, local authority or regulated residential environments. Knowledge of planned maintenance, capital works and asset management strategies. Understanding of retrofit, energy efficiency and damp prevention initiatives. This is an excellent opportunity for a senior surveying professional to play a key role in ensuring residents live in safe, healthy homes while leading the delivery of a high-profile damp and mould service within a progressive housing organisation.

Electrical Estimator (Temporary Site Services) Location: Horley Salary: 55,000 - 70,000 DOE Job Type: Full-Time, Permanent Electrical Estimator - Temporary Site Services MMp is seeking an experienced Electrical Estimator to join our growing team. We are looking for a commercially minded professional with a strong background in Temporary Site Services , capable of producing accurate and competitive estimates for projects across the construction sector. This is an excellent opportunity for someone currently working within temporary site electrics who is looking to progress their career with a respected and expanding business. The Role As an Electrical Estimator, you will be responsible for preparing detailed cost estimates and tender submissions for temporary electrical installations and site service projects. You will work closely with clients, project teams, and suppliers to ensure proposals are commercially viable and technically accurate. Key Responsibilities Preparing accurate cost estimates and tender submissions Reviewing drawings, specifications, and project documentation Obtaining and evaluating supplier and subcontractor quotations Conducting site visits where required Identifying project risks and opportunities Liaising with clients and internal stakeholders throughout the tender process Supporting the successful handover of projects to operational teams Ensuring estimates are completed within required timescales About You We are particularly interested in candidates with experience within the Temporary Site Services sector . Essential Requirements Proven experience as an Electrical Estimator Strong knowledge of Temporary Site Services and construction site electrical installations Ability to interpret technical drawings and specifications Excellent commercial awareness and attention to detail Strong communication and stakeholder management skills Full UK driving licence If you have a strong Temporary Site Services background and are looking for your next challenge, we'd love to hear from you.

MMP Consultancy is seeking an experienced Health, Safety and Fire Manager for a permanent opportunity based in Central London. This role offers a salary of 60,000 - 65,000 per annum and is based on-site, working 37.5 hours per week, Monday to Friday. Working within a complex multi-site healthcare environment, you'll act as the lead for all health, safety and fire-related matters across operational and clinical settings. You'll work closely with senior stakeholders to ensure compliance, manage risk, drive continuous improvement and promote a proactive safety culture that protects staff, visitors and service users. Responsibilities: Act as the lead advisor on all health, safety and fire-related matters across the organisation. Develop, implement and monitor health, safety and fire management systems and controls. Identify, assess and mitigate health and safety risks across operational and clinical environments. Conduct audits and compliance reviews, ensuring adherence to relevant legislation and best practice. Lead on fire safety compliance and manage actions arising from fire risk assessments. Produce health and safety dashboards, reports and annual performance reports. Coordinate and manage external inspections, audits and regulatory reviews. Maintain compliance evidence and documentation to support statutory obligations. Investigate incidents, identify root causes and implement corrective actions. Deliver health, safety and fire training to employees and stakeholders. Work closely with senior management to support business continuity and compliance objectives. Promote a positive health and safety culture across all sites. Requirements: Proven experience working in a Health and Safety Manager position. Experience operating within a complex, multi-site environment. Strong knowledge of health, safety and fire legislation and compliance requirements. Experience carrying out audits, inspections and compliance monitoring activities. Strong analytical, reporting and problem-solving skills. Experience producing management reports, dashboards and performance information. Excellent stakeholder management and communication skills. Ability to develop and deliver health and safety training programmes. Strong administrative and organisational skills with the ability to manage competing priorities. Proficiency in Microsoft Office applications. Degree-level qualification or equivalent relevant experience. NEBOSH General Certificate. NEBOSH Diploma or currently working towards completion.

MMP Consultancy is seeking a Contracts Manager for an interim opportunity based in Nottingham on behalf of a Housing Association. The rate of pay is 30.61ph umbrella over a 37.5 hour week and a 3-month contract subject to possible extension. This is an excellent opportunity for an established operational leader with a strong background in repairs, maintenance and planned works delivery, looking to manage high-performing teams and drive service excellence across a social housing environment. Reporting to the Service Delivery Manager, you'll be responsible for the operational and commercial performance of repairs, maintenance, adaptations and minor capital works programmes. You'll lead directly employed operatives, subcontractors and supervisors, ensuring contracts are delivered safely, efficiently, on time and within budget, while maintaining high levels of customer satisfaction and regulatory compliance. Responsibilities : Manage the delivery of repairs, maintenance, adaptations and minor capital works programmes. Lead operational teams to ensure services are delivered safely, efficiently and to agreed quality standards. Manage contractor and subcontractor performance, ensuring KPI and contractual targets are achieved. Oversee project budgets, cost control, variations and financial performance. Ensure works are properly specified, valued and delivered in line with contractual requirements. Maintain strong client and resident relationships, responding effectively to complaints and service issues. Ensure full compliance with gas safety, NICEIC requirements and statutory obligations. Conduct health and safety audits and promote a strong safety culture across operational teams. Monitor performance data and implement improvements to drive service delivery and customer satisfaction. Oversee resource planning, workforce performance and operational productivity. Support procurement activities and manage the effective use of materials and supply chains. Produce reports and performance information for senior management and key stakeholders. Drive continuous improvement and identify opportunities for service development and business growth. Support senior leadership with operational management and strategic service delivery. Requirements: Significant experience managing repairs and maintenance services within social housing or property services. Proven experience leading multiple operational teams in a performance-driven environment. Strong contractor and contract management experience. Excellent knowledge of responsive repairs, planned maintenance and capital works delivery. Strong understanding of statutory compliance, housing maintenance legislation and regulatory requirements. Knowledge of gas compliance, CDM Regulations, asbestos management and health and safety legislation. Proven project management and budget management experience. Strong commercial awareness and experience managing KPIs and service performance. Excellent leadership, stakeholder management and communication skills. Experience managing directly employed operatives and subcontractors. Strong IT skills, including Microsoft Office and operational management systems. Ability to drive customer satisfaction, service improvement and value for money. Trade background or technical qualifications would be advantageous. Full UK driving licence and willingness to travel regularly between operational locations.

MMP Consultancy is recruiting for an experienced Repairs Planner to join a Social Housing contractor on a temporary basis. This role is ideal for someone with strong scheduling, planning, and customer service experience within housing maintenance, local authority, housing association, or contractor environments. The successful candidate will work closely with the Maintenance Team, coordinating repairs and maintenance activities to ensure works are completed efficiently, on time, and to a high standard. You will be responsible for managing operatives' diaries, scheduling repairs, and acting as a key point of contact for residents and contractors. Key Responsibilities Manage and maintain operatives' diaries and schedules. Plan and coordinate pre-inspections, post-inspections, reactive repairs, and emergency maintenance works. Prioritise emergency and urgent repair requests. Book appointments and allocate work to available operatives. Monitor jobs from initial booking through to completion. Ensure all relevant information and records are updated accurately and promptly. Liaise with tenants, operatives, and contractors to arrange and progress repairs. Communicate concerns regarding work quality and ensure operatives have the necessary materials to complete jobs. Attend team meetings, supervision sessions, and training as required. Experience Required Previous experience working for a Housing Association, Local Authority, or maintenance contractor in a: Repairs Planner role Scheduler role Maintenance Coordinator role Customer Service/Contact Centre environment within housing maintenance Strong organisational and workload management skills. Excellent communication and customer service abilities. Experience coordinating multiple repairs and maintenance activities simultaneously. Construction or property maintenance knowledge would be advantageous. Skills & Qualifications GCSEs (or equivalent) including Maths and English at Grade C/Level 4 or above. Proficient in Microsoft Office, particularly Excel and Word . Experience using repairs and scheduling systems such as: Connect Northgate DRS Strong administrative and data entry skills. Ability to work effectively in a fast-paced environment and prioritise workloads.

Fire Safety Project Manager Location: Hybrid with regular travel across property portfolio sites Salary: Circa 60,000 per annum Hours: 35 hours per week, Monday to Friday Contract: Full Time About the Role We are seeking an experienced Fire Safety Project Manager to lead and deliver a programme of fire safety improvement works across a diverse residential property portfolio. Reporting to the Head of Asset Investment and Programmes , you will play a key role in ensuring fire safety compliance, managing major remediation projects, and providing technical expertise on building and fire safety matters. The role combines project management, contractor oversight, technical inspections, and stakeholder engagement to ensure the highest standards of resident safety. This is an excellent opportunity for a fire safety professional with experience in social housing, residential property, or building compliance who is looking to make a meaningful impact. Key Responsibilities Deliver and oversee fire safety major works and remediation programmes. Manage external consultants, Employer's Agents, contractors, and specialist suppliers. Carry out fire safety surveys, inspections, and quality assurance checks across residential properties. Provide technical advice and guidance on fire safety and building compliance matters. Support the management of Higher-Risk Buildings (HRBs) and building safety obligations. Ensure recommendations arising from Fire Risk Assessments (FRAs) and other compliance reports are effectively implemented. Monitor contractor performance, costs, programme delivery, and quality standards. Manage project budgets, valuations, variations, and financial reporting. Maintain accurate compliance and asset management records. Stay up to date with fire safety legislation, regulatory requirements, and industry best practice. Work collaboratively with property management teams to manage and reduce building safety risks. Occasionally attend sites outside normal working hours in emergency situations. About You Essential Experience & Knowledge Recognised professional qualification in fire safety, building safety, construction, or a related discipline. Minimum three years' experience managing complex fire safety projects and programmes. Strong experience managing contractors, consultants, and project delivery teams. Thorough understanding of fire safety requirements within residential buildings. Knowledge of key legislation including: Building Safety Act 2022 Fire Safety Act 2021 Regulatory Reform (Fire Safety) Order 2005 Housing Health and Safety Rating System (HHSRS) Decent Homes Standard Social housing compliance frameworks Experience delivering quality assurance inspections and compliance-related programmes. Strong budget management and project planning skills. Excellent communication and stakeholder management abilities. Desirable IFE, NEBOSH, IOSH, or other recognised Health & Safety qualification. Experience within social, affordable, supported, or residential housing sectors. Experience working directly with residents and customers. Knowledge of cyclical maintenance and major works programmes. Key Skills Project and programme management Building and fire safety compliance Financial and budget management Contractor and consultant management Analytical reporting Stakeholder engagement Communication and influencing Planning and organisation Problem solving and decision making Collaborative working Additional Requirements Full UK driving licence and access to a vehicle. Ability to travel regularly between sites. Flexibility to attend occasional evening or weekend work where required. Ability to support and uphold the organisation's values. Benefits 25 days annual leave plus public holidays Casual user car allowance Workplace pension scheme Free use of health and fitness facilities Employee rewards and discount scheme Discounted health cash plan Life assurance Cycle to Work scheme Staff restaurant discounts If you are interested in this position, then please get in contact.

MMP Consultancy is seeking an experienced Commercial Manager for a permanent opportunity based in South East London. This position offers a salary of 63,000 plus a 10% market uplift for the first year, with a hybrid working arrangement of 2 days in the office and 3 days from home, subject to business requirements. Working within a social housing maintenance environment, you'll take ownership of the commercial function, managing a team of Quantity Surveyors and ensuring contracts deliver maximum value and commercial performance. This is a leadership role focused on contractor management, commercial governance, cost control, and supporting the successful delivery of DLO and outsourced maintenance works. Responsibilities: Lead and manage a team of Quantity Surveyors across maintenance and planned works contracts. Ensure robust commercial controls are in place across all projects and workstreams. Oversee cost management, valuations, forecasting, and financial reporting. Drive value for money and commercial performance across DLO and contractor-delivered works. Manage contractor relationships and challenge performance where necessary. Review and approve contractual claims, variations, and final accounts. Support procurement and contract management activities. Monitor budgets and expenditure, identifying risks and opportunities. Provide commercial advice and guidance to operational and senior management teams. Ensure contractual compliance and adherence to organisational procedures. Develop and improve commercial processes, controls, and reporting mechanisms. Support the delivery of business objectives through effective commercial management. Requirements: Strong experience in a Commercial Manager or senior Quantity Surveying position. Experience managing and developing Quantity Surveying teams. Background within social housing, property maintenance, construction, or a Tier 1 contractor environment. Strong understanding of repairs, maintenance, DLO operations, and contractor management. Proven experience delivering value for money and commercial efficiencies. Excellent knowledge of contract administration, cost control, and financial management. Experience managing contractor performance and commercial risk. Strong negotiation, stakeholder management, and leadership skills. Ability to analyse financial information and make commercially sound decisions. Good understanding of relevant construction and commercial regulations. Professional qualification in Quantity Surveying or a related discipline would be advantageous.

MMP are seeking an experienced and strategic Head of Health & Safety / Compliance to lead the organisation's health, safety and compliance agenda. This is a senior leadership role responsible for ensuring the charity remains fully compliant with all relevant legislation, statutory obligations and regulatory requirements while fostering a positive culture of safety across the organisation. Key Responsibilities Lead and oversee all aspects of health, safety and compliance across the organisation. Ensure compliance with all relevant legislation, regulations and industry best practice. Develop and implement health and safety strategies, policies and procedures. Provide expert advice and guidance to senior leaders, managers and colleagues. Present regular compliance and health & safety reports to the Executive Team and Board. Lead on risk management, including general and fire risk assessments. Monitor legislative developments, including building safety and housing sector regulations. Promote a positive health and safety culture throughout the organisation. Oversee business continuity and emergency response processes. Manage health and safety training programmes and ensure mandatory training compliance. Essential NEBOSH and/or IOSH qualification. Extensive knowledge of health and safety legislation and best practice. Knowledge of housing regulatory requirements and compliance frameworks. Understanding of the Fire Safety Act 2021 and Building Safety legislation. Experience delivering health and safety management at a senior level. Strong stakeholder management skills with the ability to build credibility and influence at all levels. Excellent communication, presentation and report-writing skills. Strong planning, organisational and analytical abilities. Desirable Experience within the housing, social housing, charity or regulated sectors. Contractor management experience. Budget management experience. Internal audit and compliance monitoring experience. Experience maintaining policy and procedure frameworks What We Offer 25 days annual leave plus public holidays. Workplace pension scheme. Flexible and agile working environment. The opportunity to make a meaningful impact within a leading charitable organisation If you are interested in this posdition, then please get in touch.

MMP Consultancy are working with a fantastic organisation to recruit an Administrator to join them on a temporary basis in South East London. The post holder will be responsible for dealing with all customer enquiries in relation to our services, focusing primarily on repairs, housing management and income management. Delivering a service to meet the individual needs of all customers and wherever possible resolving enquiries at first point of contact. Skills/Experience required: Take responsibility for being the first point of contact for service users and ensure that a high quality of service is delivered at all times. Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the team's performance standards and the business objectives. Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve enquiries Take ownership and responsibility for all enquiries presented to the Housing Officer, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions Ensure that all computerised systems are used effectively to help process customer enquiries and accurately maintaining all records in a timely manner. Complete Customer Satisfaction Surveys and all outbound activities in line with team objectives. Ensure a clear knowledge and understanding of team objectives and priorities and how the individual role will contribute to the achievements. Support the Manager with the process of collating the Key Performance Indicators Ensure that information literature is available in the office and at the front counter which are relevant, accurate and in a form that meets the needs of the intended recipient. Responsible for ensuring all forms of customer database is kept up to date at all times including the equality database. Responsible for updating the organisations website as well as other associated social media platforms. Skills/Experience required: Supports resident involvement initiatives Develop housing management skills and knowledge Develop repairs and maintenance knowledge Follow-up action points on voids, anti-social behaviour, illegal lettings, etc. Provide administrative support for the Manager Provide administrative support to subcommittees and or board meetings which would require attending evening meetings Assist HO with identification of vulnerable residents and work on pro-active measures to assist with improving resident satisfaction Support the estate inspection routine Support tenancy inspection routines

MMP Consultancy are looking to recruit an Administrator on a temporary basis, in North London Main Responsibilities: Accurately input overdue jobs and completed tasks into relevant systems. Ensure records are updated with completion details. Identify jobs that need to be brought forward based on urgency and deadlines, maintaining an efficient workflow. Reach out to tenants via phone and email to schedule and confirm repair appointments. Provide clear information about the nature of repairs and expected timeframes, addressing any concerns or queries they may have. Handle repair requests and log them into the appropriate systems. Coordinate with maintenance teams and contractors to ensure timely resolution of reported issues. Record updates and maintain accurate reports on ongoing repairs. Organise and respond to incoming emails related to repairs and maintenance inquiries. Deal with Public Buildings, fire stations, libraries, schools, day centers Be able to take the instruction from client and process job on the system and get the job out Deal with incoming emails, phone calls from clients/sites Processing of daily timesheets and holiday forms Running reports from the system Prioritise urgent messages, flag important correspondence, and ensure timely follow-ups to maintain smooth communication. Experience Required: Experience in working in a responsive repair's environment. Experience of raising, monitoring and recording work orders though a relevant housing / repair management system. Experience in coordinating and following up on work programmes. Ability to work independently, exercising good initiative and judgement Excellent written and verbal communication skills.

MMP Consultancy are working with a fantastic organisation to recruit a Client Liaison Officer to join them on a part time basis in Hampshire. Key Responsibilities: Set, coordinate, track, and ensure completion of, actions with Estate Services, Asset Service. Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality Attend and present cases at court and evictions. Be the primary contact for local stakeholders e.g. residents associations, Local Authority Services, police etc. Maintain accurate and detailed customer records on the systems. Requirements: Excellent customer service delivery, demonstrating good communication Highly selfmotivated with the ability to plan and work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Strong resource and time management, and the ability to prioritise, delivering value for money Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions. Ability to work with IT systems Experience of working in the housing or property sector. Knowledge of regulatory legislation for social housing.

MMP Consultancy are working with a fantastic organisation to recruit a Contracts Administrator to join them on a permanent basis in Kent. Please note, a full UK Driving Licence & Vehicle is required for this position. Key Responsibilities: Have a focus on safety first with all risks identified immediately escalated to the Contract Manager Provide regular updates and support to Senior Contract Manager on contracts outcomes against programme Undertake regular audit of contract related information including certification (Where applicable) and develop action plans for closing works in a consistent manner. Collate, analyse, monitor and report on KPIs within the contractual frameworks Provide financial monitoring support and analysis to Contract manager Regular monitoring of Cx Task Management Monitor and report on contract management meeting actions Support delivery teams in responding to written and phone enquires and update Cx as necessary. Processing works orders, completions, process for payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required. Requirements: Experience of data analysis and process management Proven project management or contract experience Ability to co communicate and influence contractors, colleagues and other stakeholders Detailed knowledge of using a variety of JCT and partnering contracts Proven influencing and negotiating skills to resolve problems Sound judgement and prioritisation skills Ability to work within tight deadlines, under pressure and deliver projects on time, within budget to the required standard

MMP Consultancy are looking to recruit a Repairs Planner on a Temporary Basis in North West London. Umbrella Rate: 19.85 Per Hour The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard. Main Responsibilities: Manage Operatives diaries. Planning repairs works for pre and post inspection, reactive and emergency repairs. Prioritising emergency works. Booking appointments and allocating works to the available operatives and following works from start through to completion. Ensure all relevant data is updated on a timely basis. Liaising with tenants and Operatives to arrange repairs. Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work. Take part in meetings, supervision, training as requested by the manager. Experience Required: Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity Excellent communicator, with strong organisational skills GCSEs at Grade C or above and including Mathematics and English Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment Experience of using database systems (Connect / Northgate / DRS) Construction related knowledge

MMP Consultancy are currently recruiting for a Neighbourhood Officer to work for a Housing Provider on a temporary basis, in Kent. Responsibilities: Tenancy and Estate Management - of a given patch including supporting team and providing cover where there is a need. Visiting residents at home to discuss and progress tenancy related issues. Making necessary referrals for support or additional help. Identifying concerns for welfare and making necessary safeguarding referrals Taking necessary enforcement action where there is a tenancy breach and opportunities to resolve tenancy breach have not been taken. This includes preparing and serving NOSPS or NTQ Investigate concerns for property condition, damage to property, claims of succession, tenancy audits, managing starter tenancies and carrying out review visits, preparing reports for Tenancy panel and signing fixed term tenancies over to s over to fully assured tenancies . Estate and block inspections . Working with other departments to obtain access and enforce tenancy conditions where required. Working with partner agencies to achieve joined up solutions Investigate reports of of low level ASB in line with our community safety policy, . Updating our ICT systems with accurate notes of contact had and progression case management workflows Requirements: Required qualifications/skills (e.g. Power BI, CIPD, Youth Work) Experience of tenancy and estate management Experience of working with vulnerable residents with complex needs. Evidence of excellent customer service skills Team player Positive attitude and solution focused

MMP Consultancy is looking to recruit an Experienced Scheduler Team Lead to work with a National Contractor in East London on a Permanent basis. Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service . Key Responsibilities: Manage all resource planning activities to ensure maximum efficiency Enable K.P.I's to be met weekly by ensuring all jobs and appointments are met Check K.P.I performance weekly and analyse service failures to implement solutions Audit performance weekly and any errors bought to your team's attention. All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes above Providing customer service to residents and customers Dealing with queries from residents, changing appointments Arranging appointments for residents Assist when required to undertake customer satisfaction surveys Attend meetings as requested and deliver service updates to your team at your internal meetings Participate in ensuring a positive team spirit within contract Making sure ID badges are worn and office attire is correct at all times Follow the company's policies and procedures at all times Cooperate with colleagues from other Departments in a timely manner if and when necessary Assisting with people management issues Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Skills Required: Have strong administration skills and must be IT proficient. Have excellent communication skills, both oral and written. Be a self-motivated, resilient, assertive and confident person Have proven experience in providing excellent customer service. Have previous experience working with scheduling repairs Be organised and able to multi task Call centre environment Maintenance/ repairs background Excellent Telephone Manner Customer Service focused Excellent Communication skills Ability to identify problems Ability to identify customers' needs Willing to go the extra mile to deal with a difficult situation

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales