Senior Business Support Assistant

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The post forms part of the SCS Business Support Team and provides comprehensive secretarial/administrative support to In Reach, Specialist Children's Services. The post holder will contribute/undertake a variety of secretarial and administrative duties. The post holder will work independently for much of the time and demonstrate a clear understanding of the service(s). The post involves processing referrals, managing calls/enquiries, emails, audio typing, minute taking, micro strategy data collation/updates via electronic patient management systems and any ad hoc administration duties required to support the service(s) whilst working closely with the Business Support Assistant providing updates and taking forward operational tasks as and when provided. Continual prioritisation of workload and the ability to be an effective team player is essential; the position will require supervisory experience in the post going forward.

Duration, Location and Working Pattern

• Location based in Queen Elizabeth University Hospital
• Full time position (37 hours per week)
• Permanent Contract
• Shift pattern for this post are 9 5 Monday to Friday or 8 4 Monday to Friday

Key responsibilities

• Provide a comprehensive secretarial and administrative service to the designated multi disciplinary team.
• Using electronic patient management system, arrange and amend appointments for patients both face to face and by telephone.
• Deal with telephone and face to face enquiries as received, providing information as required. Direct and prioritise enquiries as appropriate.
• Type a variety of documents (correspondence including mail merge, reports, statistical and financial data, presentations) from a variety of sources (including audio) with a high degree of accuracy. This includes extraction of information from spreadsheets and/or production of complex reports and presentations.
• The post holder may, in conjunction with the Administration Manager, compile documents in relation to the progress of all issues within their remit for the area, including standard operating procedures and action plans.
• Contribute to workforce information systems and workforce planning.

Knowledge, training, qualifications and/or experience required Experience / Qualifications

• Must be able to demonstrate competence in the use of a range of computer packages evidenced by experience or formal qualification e.g. ECDL.
• Recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, or SVQ in Administration at Level 3, or significant relevant equivalent practical experience.
• Conversant with office procedures and systems and able to demonstrate prior experience of working in a secretarial or administrative role.

Specific Skills/ Knowledge

• Must be able to demonstrate advanced keyboard skills.
• Must be able to demonstrate excellent typing skills, including audio typing.
• Good command of verbal and written English.
• Thorough knowledge of own department and organisation gained through prior experience within the organisation, induction, or period of orientation of not less than 4 weeks.
• There will be an ongoing requirement to have a personal development plan agreed with the manager which will include participation in training and development to develop and update skills as the service develops and evolves.
• Organisational skills, including ability to deal with a range of non routine tasks, apply problem solving skills and ability to manage conflicting demands.

Personal Attributes

• Team player
• Attention to detail
• Highly motivated and enthusiastic
• Highly developed time management skills

What we offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary Sacrifice Car Benefit Scheme.
• Development opportunities including study bursaries, e learning and classroom based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: Kirsteen McGowan, Senior Business Support Assistant, on , or email

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part time working hours will be reduced on a pro rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde recognises the importance of work life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log in issues, please contact the Jobtrain Support Hub in the first instance.