Reservations Advisor

Job Title: Reservations Advisor Location: Head Office
Hours: 37.5 hours per week (5 days over 7)
Contract: Full Time
Salary: 24,500 per annum + bonus structure
About the Role We are looking for a motivated and customer-focused Reservations Advisor to join our Head Office team. The successful candidate will be responsible for handling customer enquiries, processing reservations, and providing exceptional service to customers looking to book holidays.
This role requires strong communication skills, attention to detail, and the ability to meet sales and service targets within a fast-paced environment.
Key Responsibilities

• Handling inbound and outbound calls relating to holiday reservations and enquiries
• Assisting customers in selecting and booking suitable holiday packages
• Processing reservations accurately and efficiently within internal systems
• Providing customers with detailed information about destinations, accommodation, and services
• Meeting individual and team sales targets as part of the bonus structure
• Maintaining a high level of customer service at all times
• Managing customer queries, amendments, and cancellations where required
• Updating customer records and booking information accurately

Working Pattern

• 37.5 hours per week
• 5 days worked over 7
• Weekend working required (every weekend)

Salary & Benefits

• 24,500 per year
• Bonus structure based on performance targets (details discussed upon start date)

Skills & Experience Essential:

• Excellent communication and interpersonal skills
• Strong customer service focus
• Ability to work in a fast-paced, target-driven environment
• Good organisational and administrative skills

Desirable:

• Previous experience in:
  
  • Reservations
  • Holiday bookings
  • Travel agency
  • Call centre environment
  • Cold calling
  • Sales roles