Aftersales Support Engineer

Futures are currently working with a well-established and growing organisation within the electrical infrastructure sector who are looking to strengthen their technical support team with the appointment of an Aftersales Support Engineer. This is an excellent opportunity for someone with strong electrical infrastructure experience who enjoys problem solving, supporting customers and ensuring systems operate at their best throughout their lifecycle.

As an Aftersales Support Engineer, you will act as the technical point of contact for customers following installation and commissioning of electrical infrastructure equipment. You will provide expert guidance, troubleshoot issues, and help ensure optimal performance and reliability of installed systems.

The Role:

• Provide technical aftersales support to customers operating electrical infrastructure equipment.
• Diagnose and resolve technical issues remotely or on-site where required.
• Support customers with fault finding, maintenance advice, and system performance optimisation.
• Work closely with engineering and service teams to ensure timely resolution of technical queries.
• Produce technical reports, service documentation, and support records.
• Assist with commissioning support, upgrades and retrofit solutions where necessary.
• Deliver a high standard of customer service and technical communication.

The Ideal Candidate

• Proven experience working within electrical infrastructure environments.
• Background in electrical engineering, service engineering, or technical support roles.
• Strong understanding of electrical systems, protection, switching equipment, or grid infrastructure.
• Ability to carry out technical troubleshooting and root cause analysis.
• Excellent communication and customer-facing skills.
• Willingness to travel occasionally for site visits and customer support.

If you are an experienced engineer from the electrical infrastructure sector looking to transition into a customer-facing technical role, we would love to hear from you.