eHub Administrator

We are a Primary Care Network of 3 practices with a friendly team includingpharmacists, a First Contact Physio, social prescribing link worker, mentalhealth worker as well as our nurse, HCA, GP and reception teams.

The role of the eHub Administrator is to undertake a wide range ofadministrative duties to aid in the management of all incoming onlineconsultations using eConsult, for our 3 practices.

The successful candidate will have excellent IT skills along with good communication andthe ability to work under pressure.

You will be able to work in a systemised, process-driven way, handling andmanaging high volumes of tasks and information.

The following are the core responsibilities of the eHub Administrator.On occasion there may be a requirement to carry out other tasks; this will bedependent upon factors such as workload and staffing levels.

To sift, triage and manage each online consultationthrough the correct pathway to the most appropriate outcome to supportpatients effective and safe care

Ensure all eConsults are reviewed and processedwithin the specified timeframe

Actively call patients and where appropriatetheir family and/or carer to resolve relevant admin request and queries

Redirect eConsults to relevant teams

Contact patients by SMS, phone & email toupdate them on their eConsult

Maintain records of all activities carried out,i.e. eConsults received, coding of outcomes and other relevant fields in theEMIS Web template

Maintain and develop effective communicationacross the team

Proactively engage in the development of theeHub

Carry out system searches as required

Other administrative tasks as required

Always maintain full patient confidentiality,adhering to Information Governance guidelines

Undertake and complete any relevant training asassigned and ensure all training is in date

We are a large, diverse team and Brocklebank Practice is the largest of our three practices, with a list size of 18000 patients. We are a friendly and welcoming team.

Our 3 practices serve a combined list of 30,000 patients under a single partnership. Each has its own list, dynamics, and character. We team up for peer support and education, with common back-office systems. In this way, we achieve more together than we could separately.

JOB PURPOSE

The role of the eHub Administrator is to undertake a wide range ofadministrative duties to aid in the management of all incoming onlineconsultations using eConsult.

MAIN DUTIES OF THE JOB

Excellent IT skills are essential along with good communication andthe ability to work under pressure.

Ability to work in a systemised, process-driven way, handling andmanaging high volumes of tasks and information.

JOB DESCRIPTION

The following are the core responsibilities of the eHub Administrator.On occasion there may be a requirement to carry out other tasks; this will bedependent upon factors such as workload and staffing levels.

To sift, triage and manage each online consultationthrough the correct pathway to the most appropriate outcome to supportpatients effective and safe care

Ensure all eConsults are reviewed and processedwithin the specified timeframe

Actively call patients and where appropriatetheir family and/or carer to resolve relevant admin request and queries

Redirect eConsults to relevant teams

Contact patients by SMS, phone & email toupdate them on their eConsult

Maintain records of all activities carried out,i.e. eConsults received, coding of outcomes and other relevant fields in theEMIS Web template

Maintain and develop effective communicationacross the team

Proactively engage in the development of theeHub

Carry out system searches as required

Other administrative tasks as required

Always maintain full patient confidentiality,adhering to Information Governance guidelines

Undertake and complete any relevant training asassigned and ensure all training is in date

The list ofduties and responsibilities is not exhaustive and will develop based on theneeds and requirements of the PCN and its patients.

• We require details for two professional referees. At least one of these should be from your last employer. We require details of:
• Their name
• Job title
• A company email address, or postal address, to contact them on.
• We do not accept professional references under a personal email account.
• If you can only provide one professional reference, we will accept the second one as a personal reference. You should state this when providing your referee details.

• Essential: Educated to GCSE level or equivalent
• Essential: At least 1 years experience working in a customer service orientated environment
• Excellent communication skills (written and oral)
• Strong IT skills including Microsoft Office
• Numerate and literate, able to supply reports as required
• Clear, polite telephone manner
• Multi-tasking using IT (EMIS Web), email, telephone systems whilst maintaining an excellent eye for detail
• Effective time-management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• This requires someone with a mature outlook, with a willingness to learn
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity
• Sensitive and empathetic in situations involving distressed patients
• Ability to work in a systemised, process driven way, handling a high volume of tasks and information
• Desirable: Experience working in primary care

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.