Administrator (Referrals)

Park View Group Practice is a large and innovative Practice.

We have 6 GP Partners, supported by a large nursing team, pharmacy team, and non-clinical team to provide the best care possible for over 10000 patients.

We are also a member of Tame Valley Primary Care Network, and the Practice is supported by care co-ordinators and health coaches.

We are looking for a GP administrator to work 35 hours across Monday-Friday between the hours of 8am to 5pm. The shifts are to be confirmed with the candidate.

• These hours include a 20 minute paid lunch/break.

The successful candidate must have experience of working with the general public, have excellent communication skills, strong IT skills, have a clear, polite telephone manner.

You will also need to be competent in the use of Office and Outlook and ideally our clinical system EMIS Web, however, this is not essential.

You must be able to manage your time and workload effectively and have the ability to work as a team member and autonomously.

You must be have the ability to follow policies and procedures.

Park View Group Practice is based in Reddish, Stockport and our Practice boundary covers Stockport, Denton, and Tameside.

Benefits to joining the Practice:

• Christmas and Summer party paid for by the Partners
• Monthly lunch
• 25 days annual leave + birthday off + bank holidays pro rata
• Annual leave increments based on length of service

The following are the core responsibilities of the Administrator. There may be on occasion, a requirement to carry out other tasks and this will be dependent upon factors such as workload and staffing levels.

Administration

• Monitor and process the generic mailbox.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Initiating contact with and responding to, requests from patients, team members, and external agencies.
• Photocopy documentation as required.
• Processing referrals/general letters including 2WW/dictations.
• Responding and maintaining group/personal task inboxes/email.
• Scanning of patient-related documentation and attaching scanned documents to patients healthcare records.
• Input data into the patients health records as necessary.
• Direct requests for information i.e SAR, insurance/solicitor letters/ DVLA forms, this may included processing the request.
• Manage recalls for patients with long term conditions, QOF recalls and childhood immunisations. Ensure the in-house recall system is maintained within Practice policy.
• To have a thorough knowledge of all relevant Practice procedures.
• To work in accordance with written protocols including confidentiality and data handling
• To have a thorough knowledge of the Practice Complaints Procedure and advise patients of the same where needed.
• Maintain a clean, tidy and effective working area at all times.
• Support clinical staff with general tasks as requested.
• Process of registration links within emis i.e Deductions, FP22, GP2GP links.
• Process of incoming Lloyd George records and process of outgoing Lloyd George records.
• Management of Petty Cash.

In addition to the primary responsibilities, the administrator may be requested to:

Partake in audit as directed by the clinical team.

Complete opening and closing procedures in accordance with the duty rota.

• -Emis web.
• -Docman.
• -Working with excel and word.
• -Emis web.
• -Docman.
• -Working with excel and word.
• -Experience of working in general practice.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.