Resident Liaison Officer

Job Title: Resident Liaison Officer - 6 Month Contract

Location: Leicester

Hours: Monday - Friday, 40 hours per week

Contract: 6 Months (Potential Extension)

• Act as the main point of contact for residents during the sprinkler installation works.
• Communicate project details to residents, including scope, timelines, and access requirements.
• Arrange appointments and manage access to individual rooms or areas.
• Produce and distribute communication materials such as letters, notices, and updates.
• Support the Site Manager with the smooth running of the project.
• Manage resident queries or complaints and ensure issues are resolved promptly.
• Carry out resident visits before, during, and after works to ensure satisfaction.
• Liaise with subcontractors, the site team, and client representatives.
• Attend site meetings and provide updates on resident feedback and engagement.

• Previous experience as a Resident Liaison Officer or in a similar customer-facing role.
• Strong communication and interpersonal skills.
• Good organisational and administrative abilities.
• Competent with Microsoft Office.
• Ability to work both independently and as part of a team.

If you're interested, please apply with your CV now or call Ashleigh on