Customer Advisor

Belmont Recruitment are currently looking for a Customer Advisor to join a Housing Association based in Worcester on an ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

• Respond to enquiries from customers seeking information about care homes and available services.

• Listen carefully to customer needs and provide personalised recommendations based on care requirements.

• Book care home show-arounds for families and ensure homes are notified accurately and promptly.

• Follow up with customers after visits to gather feedback and provide further assistance where required.

• Provide clear information on services such as residential care, respite care and specialist support.

• Escalate complex queries or complaints in line with internal processes.

• Maintain accurate records of enquiries and interactions using internal systems.

Requirements:

• Experience in customer service, ideally within a care, health or support environment.

• Ability to communicate in a supportive, empathetic and professional manner.

Please apply with an up to date CV ASAP if this role would be of interest to you.