Customer Service Advisor

• Job Tittle: Customer Service Advisor
• Location: Boldon Colliery
• Salary/Hourly Rate: 12.37
• Job Type: Temporary ongoing - may lead to perm contract
• Working hours/days: 5 days out of 7 - Monday - Sunday, Between 8am-6pm

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the professional services companies based in Boldon Colliery as an Customer Service Advisor.

The ideal candidate will be customer service focused, able to work as part of a team or individually You will be responsible for handling calls and queries in a polite and professional manner.

General Duties of Customer Service Advisor:

• Handling incoming calls from customers regarding furniture deliveries and product quality queries

• Providing updates on delivery schedules, tracking information and order status
• Assisting customers who have received damaged, faulty or incorrect items
• Logging delivery or quality issues accurately on the internal system
• Liaising with warehouse, logistics and quality teams to resolve customer issues
• Arranging replacements, collections or returns where required
• Ensuring customers are kept informed throughout the resolution process
• Delivering a professional and empathetic customer service experience at all times

General Requirements of Customer Service Advisor:

• Excellent listener and communicator.
• Previous experience in fast paced office/call centre environment.
• Strong customer service skills.

If you are interested in the Customer Service Advisor based in Boldon Colliery hit the 'apply now!' button for an immediate interview!