Job Description
Business Services Lead
Shift Times:
Monday - Friday (standard business hours)
Hybrid working: 3 days working from home, 2 days in office (HPC and SDC)
Pay Rate:
190 per day
Location:
Hybrid - Hinkley Point C (HPC)
Overview of the Role:
The Business Services Lead is responsible for leading the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance. The role plays a key strategic part in ensuring capability readiness for NNB, Nuclear Operations, and other key business areas.
Working in a highly regulated environment, the successful candidate will provide operational leadership, governance, and assurance for end-to-end training administration and Learning Management System (LMS) capability. The role involves managing contractor performance, overseeing business-critical systems, and working closely with senior stakeholders across multiple programmes.
Key Deliverables and Responsibilities:
Provide line management and leadership to a contractor team delivering training administration services, including performance management and development
Lead the end-to-end onboarding and induction process for Training Administrators across NSA-aligned business areas
Act as strategic system owner for the Learning Management System (LMS) and associated learning technologies, providing governance, training, and business reporting
Oversee training data quality and compliance metrics, including LC12 assurance and governance reporting
Manage the Inspiro contract, acting as supplier performance lead and ensuring delivery against agreed service levels
Represent the Nuclear Skills Alliance in cross-functional meetings with stakeholders including PMO, Commercial, and Operational teams
Develop and continuously improve operational processes, documentation, workflows, and reporting structures
Coordinate external training activities and ensure alignment with business and commercial requirements
Lead planning and service assurance for K23 training facility bookings and associated support infrastructure
Support the design and implementation of the Competency Management Framework
Act as deputy to the Business Services Group Head where required, representing the team at relevant meetings
Oversee and support delivery of organisational capability compliance and nuclear baseline requirements
Skills & Qualifications:
Essential:
Demonstrable experience leading administrative or business service teams within complex projects
Strong stakeholder management and communication skills, including experience working with third-party suppliers
Experience working with Learning Management Systems (LMS), training data, and reporting structures
Ability to lead operational improvements and manage change in complex environments
Strong organisational and leadership skills with the ability to manage multiple priorities
Desirable:
Experience working in regulated environments such as nuclear, defence, or similar sectors
Experience managing supplier contracts and performance against KPIs and SLAs
Knowledge of regulatory compliance requirements such as LC12
Experience contributing to capability development programmes or strategic workforce planning
Additional Information:
Hybrid working arrangement with 3 days working from home and 2 days on site at HPC or SDC
The role includes management responsibility for a team of administrators and a business apprentice
The successful candidate will operate within a highly regulated environment and contribute to continuous improvement across training and operational services
