Claims advisor Apprentice

We are excited to offer a fantastic opportunity for a Claims Advisor Apprentice to join our Sheffield Local Authority account based in Sheffield.

Starting Salary: £24,293.00 (Subject to review)

Location: Olive Grove Depot, Olive Grove Road, Sheffield, S2 3GE

Working hours per week: Monday- Friday 09:00-17:30. 37.5hr/week

As part of your apprenticeship, you will be enrolled onto the Business Administrator Level 3 programme, which will take approximately 21 months to complete. You will be fully supported by our partnered college through 1 2 1 guidance, e learning materials and technical experts on hand throughout your apprenticeship journey.

Join our vibrant and inclusive community in Sheffield Local Authority, working on diverse projects that make a real, positive impact across the UK.

The contract has transformed 75% of the city's roads within its first five years-improving them from some of the worst in the country to among the best. We continue to maintain this infrastructure to the improved standards.

We are improving and maintaining 1,180 miles of road, 2,050 miles of pavement, 68,000 streetlights, 36,000 highway trees, 28,000 street signs, 72,000 drainage gullies, 480 traffic signals, 18,000 items of street furniture, 2.9 million sqm of grass verges and over 600 bridges and highway structures.

As a Claims Apprentice, you will play a vital role in supporting the day to day operations of the claims function. This entry level role provides hands on experience in managing insurance claims, liaising with internal and external stakeholders, and contributing to accurate reporting and claims resolution. You will gain exposure to a wide range of claim types and develop strong foundations in claims handling, investigation and financial processes.

• Monitoring internal dashboards and the Claims Portal for new claim notifications.
• Creating and maintaining accurate claim records within the claims database.
• Liaising with claimants to ensure all required documentation is received and complete.
• Updating claims data to support accurate reporting, reserving and analysis.
• Recording claims with the Department for Work and Pensions (DWP) and verifying certificate validity.
• Attending accident locations to gather evidence, including photographs and measurements.
• Using the Confirm system to investigate claims against the business, as well as property damage claims pursued by the business.
• Collaborating with operational teams to obtain supporting information and documentation.
• Communicating with utility companies, insurers, third party representatives and claimants.
• Assisting the Claims Manager with administrative and investigative tasks.
• Working with the Finance team to facilitate settlements, including payment requisitions.

• GCSE English and Maths, grade A-C / 9-4.
• Full UK driving licence.
• Strong attention to detail and organisational skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple tasks and prioritise effectively.
• Proficient in Microsoft Office and comfortable working with databases.
• Applicant must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account.
• Applicants must undergo random drug and alcohol testing in line with our commitment to a safe and compliant working environment.

Shortlisting will be based on submitted certificates, predicted grades or achieved qualifications. If you have issues uploading documents, please contact our People Services team.

At Amey, we work on long term, stable contracts, allowing you to plan a long term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation.

Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here.

• Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions.
• Career Growth: First class mentoring and a structured learning and development programme to support your professional and personal development.
• Training Opportunities: Fully funded leadership programmes and comprehensive training tailored to your growth.
• Holidays: 24 days' annual leave plus bank holidays, with the option to buy more.
• Pension: Generous scheme with additional contributions from Amey.
• Flexible Working: Hybrid, part time and flexible work patterns open for discussion to support work life balance.
• Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership.
• Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers.
• Giving Back: Two Social Impact Days each year for volunteering and fundraising.
• Family Friendly Policies: Support for new parents and those with caring responsibilities.
• Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey.

We are a leading provider of full life cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come.

Find out more at amey.co.uk/careers

At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine.

As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at to discuss any access needs, reasonable adjustments or additional support required during the recruitment process.

We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible.